Jessica Jewel Elmore-Snider Email & Phone Number

Bellevue, WA

Seattle, WA

*Worked collaboratively with all departments to ensure timely approval and delivery of systems and assets*Producer for two Sprint teams*Wrote and amended internal policies and procedures for our project(s) and studio*Maintained meeting scheduling for all teams*Worked as a liaison between Production and all other teams in the building, as well as with.

Seattle, WA

*Worked collaboratively with all departments to ensure timely approval and delivery of systems and assets, in an Agile Scrum environment*Acted as ScrumMaster for two Sprint teams*Wrote and amended internal policies and procedures for our project(s) and studio*Maintained meeting and playtest scheduling for all teams*Worked as a liaison between Production.

San Francisco Bay Area

*Oversaw a team of 8-25 Customer Support Representatives*Oversaw a team of 7-12 remote volunteer Moderators*Helped with hiring needs of Support department, and sat in on interviews for other departments*Wrote and amended policies and training procedures*Supported and mentored team in policy, procedure, and technique*Created and maintained schedules for the.

San Francisco Bay Area

*Oversaw a team of 8-12 Game Masters*Oversaw a team of 5-10 remote volunteer Moderators*Coordinated, oversaw, and scheduled all hiring needs for the department*Wrote and amended policies and training procedures*Supported and mentored Game Master staff in policy, procedure, and technique*Created and maintained schedules for the team*Made sure all rulesets.

San Francisco Bay Area

*Worked directly with the player base to ensure that our environments are safe for 13+ age group*Responded to customer inquiries and concerns through in-game interaction, forums, and ticket system*Reviewed in-game reported infractions, as well as forum infractions to ensure a safe, fun, and fair environment for all players*Worked closely with all other.

Bachelors, Liberal Studies (K-5 Education), Studio Art

Printmaking