Juanita Jones Email & Phone Number

United States

• Manage two different sites with a total of twenty (20) Class A CDL drivers, 17 tractors, 140 trailers, while maintaining over 100 pickup and deliveries per week.• Create and maintain reports regarding productivity and time management for intracompany and customer analysis and review.• Maintain equipment and drivers through regular audits and qualification maintenance in accordance with DOT regulations.• Monitor corporate safety and DOT procedures and regulatory compliance.• Develop and maintain excel spreadsheet for Route Drivers tracking CDL licenses and DOT Medical Certification Cards for expiration dates.• Participate in the development and implementation of service & productivity improvement initiatives to increase customer satisfaction & reduce operating expense.• Implement standard operating procedures in compliance to regulations and operations.• Administer HR policies including constructive discipline; develop and monitor individual action plans.• Complete administrative tasks for staff including payroll preparation and performance monitoring, and assessment.• Developed relationships with customers and solicited input to make continuous improvements in planning and dispatching class A drivers.

Mesa, Arizona, United States

• Streamlined and documented standard operating procedures (SOP) using Word. • Retrieved and performed data entry to dispatch loads to Drivers using Excel.• Created freight bills in proprietary intra-company systems, then dispatched loads to appropriate driver• Provided appropriate information to customers via phone and/or email.• Monitored drivers for departure and delivery times to ensure on time delivery to customers; used company GPS systems to track driver’s progress.• Created and provided purchase orders to vendors to ensure timely payment of services provided.• Monitored drivers to ensure DOT regulations were adhered to (i.e. Hours of service, state regulations, Paper-logs and/or Elogs).• Assisted drivers with fuel card issues, including authorizing fuel location overrides, providing drivers with location of authorized vendors to ensure compliance with company policies, and providing and updating data associated with fuel cards.• Contacted and set up reservations with hotels when driver layovers were required.• Assisted drivers with PeopleNet/Omnitracs E-log updates and changes.• Acted as Maintenance Admin in charge of coordinating afterhours emergency services, securing vendors, authorizing payments, and recording and reporting data utilizing Excel and Outlook.• Served as Receptionist, answering multiple phonelines and transferring customers and internal employees to appropriate departments.

Tempe, Arizona, United States

• Assisted with the coordination and tracking of site acquisition and engineering services using Excel and Word.• Requested external purchase orders and issued internal purchase orders.• Processed internal and external invoices.• Acted as Receptionist, filing and email communications with customers using Outlook.

Mesa, Az

• Streamlined and documented procedures for timesheets and billing.• Retrieved and performed data entry of raw data provided by transport employees using Outlook and Excel.• Acted as Maintenance Assistant in charge of coordinating emergency services, authorizing payments and recording data.• Obtained temporary employees on a weekly basis via phone.

Sacramento, Ca

• Made travel arrangements, calendars, reports, and PowerPoint presentations for executive and department directors.• Managed all aspects of office event planning. • Spearheaded project to streamline tracking and delivery of collection letters.• Screened mail and phone calls for the Associate Director using Outlook.• Served as Receptionist using multi-line phone for the Credit & Collections department.• Maintained call center schedules for 130 employees.• Coordinated the move of 75 employees to a new office.• Assisted department managers with employee phone queues.• Tracked office expenditures using MS Excel.• Procured and maintained office assets (computers, printers, and supplies).• Prepared expense reports and correspondence for management using Word.• Managed conference room coordination using Outlook.

Sacramento, California Area

Master'S Degree, Vocal Performance

Bachelor'S Degree, Vocal Performance

High School Diploma