Jj Townsend Email & Phone Number

Manchester, New Hampshire, United States

• Initiated Prior Authorization claims when they come through to get the process started for the customerand help get their meds sorted in a timely order.• Used Zendesk ticket queues for patient and internal workflows as well as Jira tickets for internal ITissues.• Helped create a pilot program to clarify Drug Utilization Review (DUR) concerns by calling insurancecompanies, pharmacies, and medical offices to determine the proper medication the patient shouldcontinue taking to maintain patient safety and adherence.• Trained other pharmacy technicians on the DUR workflows to expand from the pilot program into anofficial sub-team with company supported procedures and management.• Processed and resolved billing rejection issues for Pillpack and Amazon Pharmacy customers.• Recognized the day to day billing rejections as well as differences that can appear in solving them(such as Refill Too Soon) and Prior Authorization through packets, bulk, and Amazon Pharmacy.• Processed Clinical Concern DUR claims for pharmacists so they are able to decide whether or not toprocess DUR overrides for patients.• Reached out to customers when needed to ask about high copays, cash costs, and other billing relatedconcerns• Called insurance companies and pharmacies to verify medications for both refill too soon as well asDUR claims.

New Hampshire

• Helped members apply for auto, personal, and debt-consolidation loans.• Experienced in reading credit reports and helping people understand how account information showsup and affects credit score and history.• Processed deposits, withdrawals, member loan payments, etc.• Processed loan applications, member applications, and fraud disputes.• Investigated and resolve member account questions/problems.• Cross sold GSCU's products and services.• Assisted the team in reaching branch goals multiple projects at once.• Conducted sales calls.• Processed basic member service transactions.• Researched and resolved member account questions and issues

Candia, Nh

Deli:● Putting away food orders to keep food fresh and organized● Make food to order for customers.● Make fresh sandwiches and salads for the coolers in the convenience store.● Maintain a clean and safe work environment.Store:● Count in cash drawer at start of shift● Maintain stock inventories of store product.● Help the store keep it's clean and neat appearance by dusting, cleaning and taking out the trash.● Troubleshoot various IT issues in the store; Deli backup system, credit card machines, etc.● Count down register at end of shift and make sure all register processes line up with report.

West Lebanon, Nh

● Assisted store manager in overseeing entire store operations.● Ensured excellent customer service by establishing rapport and buildingtrust.● Trained employees in cellular sales, AT&T policies, and company goals.● Responsible for daily deposits, cashouts, and safe counts.● Performed daily inventory counts to prevent loss.● Established weekly sales goals and provided encouragement to salesstaff.● Participated in monthly sales training and webinars.● Provided in store technical support as well as technical support over thephone and electronically.● Covered shifts when needed.● Responsible for resetting planograms.● Provided conflict resolution when tense situations occur.● Responsible for opening and closing of the store.● Worked with vendors to ensure store had the latest cellular devices andaccessories in stock.● Helped maintain that the store was compliant with AT&T standards andpolicies.

West Lebanon, Nh

● Assisted new and existing customers in the selection and purchase of cellphones, tablets, hotspots, and microcells.● Effectively communicated product and service plan information.● Provided excellent customer service by answering all the customersquestions and ensuring they understood the products that werepurchased.● Assisted customers with warranty and insurance claims for their mobiledevices.● Attended training courses for the latest products.● Processed bill payments.● Maintained a clean work space.● Met and exceeded monthly sales goals.● Covered shifts when needed.