Jeff Kissel Email & Phone Number

Monroe, NC, US

Performed entitlement upgrades for existing Varian IDENTIFY installed base* Developed processes and best practices to deliver high-end customer touch to upgrade projects.* Assisted in the development and refinement of TaskRay templates.* Took out of scope projects to assist the brachytherapy PM team.* Obtained Lean Six Sigma White, Yellow, and Green.

Charlotte, North Carolina Area

• Directing the efforts of individual contributors that are responsible for identifying and project managing cost-savings infrastructure optimization opportunities within the Windstream network.
• Leveraged data-driven analysis to improve throughput, efficiency, and process, resulting in the retirement of over $3.2M monthly recurring costs in 2020, $2M in 2021, and $1.93M in 2022.
• Responsible for delivery of performance metrics and scorecards to executive staff, including revenue targets, productivity, and installation intervals.
• Hired and developed associates who take personal accountability for their work, and empowered them to make common sense decisions to improve the company bottom line.
• Collaborated with leaders in related workgroups to address process gaps, and drive efficiencies, resulting in 20% improvement in savings attainment.

Charlotte, NC

• Managed a team of Project Coordinators in the installation and coordination of customer orders for Windstream’s Enterprise high-spend customer base
• Coached team to departmental standards for communication and quality
• Provided escalation support for Sales, Customer, and functional work groups
• Collaborated with process teams to improve standards, policies, and processes
• Mentored peers and developed succession plan

Evansville, IN

• Lead Project Managers in installing telecom solutions, increasing EBITDA year over year
• Oversaw delivery of large and complex hosted voice and data project on budget and in 50% less time than previous vendor install completion
• Special Project Request Team: Reviewed customized solution requests to our existing product catalog to determine business viability. Collaborated with impacted stakeholders to determine if the submitted requests were.
• Service Delivery Project Performance: Developed new team to support end-user experience and systems, ensuring communication and quality delivery across all business channels throughout organization for all.

• Lead team of 11 plus one supervisor acquired via M&A with goal of gaining buy in, increasing efficiencies and improving customer service
• Integrated the processes of Cinergy Communications & newly acquired CLEC Norlight Communications, leveraging the strengths of both to improve deliverables
• Set clear vision of the level of service to be provided to our customers and held team accountable for meeting objective

Evansville, Indiana, United States

• Provided ongoing support, training, and motivation to six Project Managers and three VoIP Systems Engineers through constant communication and empowerment to utilize their skill sets, with guidance versus supervision
• Compiled scorecards to track team member effectiveness, including detailed metrics of all customers currently being implemented, and conducted a weekly meeting with leadership of partner departments to ensure quality.
• Decreased time to delivery of our VoIP solution by 22% (10 days improvement)
• Created and developed VBX Systems Engineering department from the ground up, focusing on responsibility, ownership, and quality
• Standard Process Quality Team: Collaborated in a large setting with representation of cross-functional workgroups to evaluate the current provisioning plans and drive improvements via efficiencies and interval.

Evansville, Indiana Area

• Provided ongoing support, training, and motivation to 4 Sales Engineers in 3 offices
• Set sales goals for Sales Engineers and held them accountable for reaching the goals
• Moved back to Project Management due to change in company direction

Highly effective team player that coordinated the installation and deployment of complex voice and data services for Cinergy Communications customer orders

Account Executive selling services via Ameritech/SBC's Authorized Distributor Channel, along with Nortel and Toshiba PBX Systems.

Bs, Education

High School Diploma, General Studies

Activities and Societies: Beta Club, Spell Bowl (2x state champ), Academic Decathlon, Tennis team