Jessica L. Email & Phone Number

Philadelphia, Pennsylvania, United States

• Troubleshoot user issues such as email deliverability, billing, account administration, data privacy and DNS setup across Zendesk chat, phone, and emails for three email-focused SaaS: Fastmail, Pobox, and Topicbox• Educate global-base customers on existing product capabilities and provide recommendations based on their product needs• Edit the internal support team onboarding process' documentation with best practices• Identify and track customer-facing trends to inform cross-functional partners in an effort to improve our product & experience• Facilitate dialogue between multi-national, technical teams to relay user reports and bugs • Prepare for current and future company product launches by participating in the user interviews process and aiding with user testing feedback• Train shadowing support members on company products, technical email flow and internal processes• Coach in peer-to-peer sessions to foster co-collaborative learning between international teams• Lead and update customer-facing social media communications during service outages• Write copy on productivity and digital privacy for social-media marketing campaigns on Mastodon and Twitter/X.

Seoul, South Korea

• Piloted the school's newly launched thematic-based Scholastic program for five-, six- & seven-year-old classes by targeting speaking, reading, and phonics skills as per grade level goals • Collaborated continuously with the rest of the curriculum design team to adapt and alter educational targets and lesson plans to work seamlessly with remote teaching techniques • Updated parents daily on the classroom app and weekly through teacher-parent diaries • Trained colleagues and incoming teachers on the curriculum & Scholastic program

Seocho District, Seoul, South Korea

• Produced and edited multiple 40 minute long, interactive, and engaging English video lessons daily for remote lessons aimed at the Kindergarten level• Co-designed and wrote the school’s signature line of curriculum, “Theme Books”• Planned and independently launched the new Summer English Camp Program

Seocho-Gu, Seoul, Korea

• Prepared, tailored, and delivered a subject-based, Houghton Mifflin Harcourt’s curriculum with a blended approach of technology, print, and hands-on activities • Developed an immersive and open classroom atmosphere conducive to creative thinking, independent work, and critical analysis for a class of 12 students • Tested, evaluated, and counseled students regarding their academic performances with assessments such as Accelerated Reader (AR) tests, projects,show and tell presentations as well as the year-end assessments

Yongin, Gyeonggi-Do, Korea

• Designed curricula focusing on Debate and Creative Writing each semester • Simplified challenging scientific concepts and advanced math problems in English while engaging students’ existing critical thinking and problem-solving skills • Monitored retention rate of students over each semester while collaborating with co-teacher on any ongoing communication with parents• Evaluated the students’ class and online work weekly and identified areas of growth • Assisted head teacher in duties such as directing new teacher training sessions, mentoring new teachers, and serving as teacher liaison with the school director• Coached students for competitive drama events (LangCon Festival), speech competitions, and holiday musicals

• Provide assistance to students with quality content knowledge that will help them be successful in classes• Helped past students achieve higher grades (i.e. C- to B+) while teaching students tailored study skill strategies that will help them study more efficiently and retain knowledge• Motivate students to succeed throughout their learning process

Highland Park, New Jersey

• Consulted guests’ on possible massages, treatments, and therapies to guests and provided suitable recommendations in line with their skin and health concerns (medical conditions and allergies) • Onboarded incoming staff on spa’ policies, health standards and service etiquette • Maintained detailed records of guests’ massages, treatments, and therapies• Managed the responsibilities associated with accommodating guests' whole stay• Acted as liaison between guests and multilingual staff members during services to adjust massage techniques as required for guests’ comfort • Ensured that policies were being followed by guests in spa area in compliance with spa's health and safety standards

New Brunswick, New Jersey

• Worked directly in a one-on-one setting with learners with autism while implementing a variety of individualized teaching programs (language, social, skills, independent living skills)• Trained clinically by experienced classroom staff on how to teach individuals with autism using the Applied Behavior Analysis method• Adapted quickly to each learner's needs and behaviors while monitoring daily student progress

North Brunswick

• Designed and lead small thirty minute weekly activities in Spanish and Chinese. • Assists the teacher in planning and maintaining a safe, clean, learning environment and in assuring the well being and safety of the children in his/her care.• Maintains a positive, calm attitude and a soft voice, and encourage this attitude and voice in others working in the classroom.• Plans with and assists the teacher in preparing materials and supplies in advance for activities.• Taught elementary students of varying ages one-on-one in a range of subjects.

Master Of Education - Med

Bachelor Of Arts (B.A.)