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@truist.com
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2 phones found area 601
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LinkedIn matched
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Jennifer Hatch is listed as Credit Operations Senior Manager II | Customer Service, Continuous Improvement at Truist, a with 8972 employees, based in Rocky Mount-Wilson Area, United States. AeroLeads shows a work email signal at truist.com, phone signal with area code 601, and a matched LinkedIn profile for Jennifer Hatch.
Jennifer Hatch previously worked as Credit Operations Senior Manager II at Truist and Credit Operations Senior Manager I at Truist. Jennifer Hatch holds Bachelor’S Degree, Business Administration, Concentration In Banking, Minor In Human Resource Management, 3.94 from Strayer University.
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AeroLeads found 1 current-domain work email signal for Jennifer Hatch. Compare company email patterns before reaching out.
Leading Truist's Consumer Client Support Servicing Helpdesk, my focus is on elevating customer experiences while spearheading continuous improvement initiatives. We strive to exceed performance benchmarks through meticulous attention to detail and a commitment to exceptional service. As a Senior Manager, my role encompasses optimizing our helpdesk operations and empowering our internal and external service teams.With a proven track record in Credit Operations management, my expertise lies in cultivating high-performing teams and fostering a culture of innovation. Our recent achievements include streamlining service protocols which have significantly enhanced efficiency. These efforts reflect my dedication to not only meeting but surpassing client expectations in a dynamic banking environment.
Listed skills include Customer Service, Microsoft Office, Microsoft Word, Management, and 18 others.
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• Managed the Consumer Client Support Servicing Helpdesk and Continuous Improvement Team to ensure top-notch customer service.• Implemented process improvements to streamline operations and enhance client satisfaction.• Led training sessions to develop team members' skills and improve overall performance.
Continued to provide service support to lender placed insurance internal and external clientsEffectively transitioned to new role within the Retail Loan Servicing Support center and providing support for the Community BankSpearheading new Retail Lender Placed Insurance training program to prepare for pre and post conversion changes due to mergerCreated PowerPoint training resources to accommodate a remote working atmosphereProvides ideas and process improvements to Senior Level ManagementResponsible for monitoring research escalations for lender place insurance inquiriesUses multiple resources, further enhancing client experience while promoting Truist ValuesConsistently exceeds productivity levels and quality service scores
Served as a first line of response for internal Commercial Banking, as well as, internal and external Lender Placed Insurance clientsAccurately and expediently answered inquiries regarding commercial loan documentation and policy requirementsDetailed knowledge of commercial loan requirements to meet policy and mitigate riskEntered well written, concise research requests via Service Now platform for each service call and escalated research inquiries for resolutionAssisted management with Second Level research and escalationsCoordinated with management to create on the job training aids to assist new hires and existing teammatesProvided training to multiple employees for both Commercial and Insurance helpdesksEnsured customers satisfaction by providing excellent verbal and written communication to fulfill client requestsAssisted other Loan Services departments outside of Client Support with multiple projects to provide quality assurance and meet all deadlines on or ahead of scheduleReceived multiple kudos from internal and external clients for providing superior customer service (follow through and follow up)
Served as a first line of response for internal Commercial Banking, as well as, internal and external Lender Placed Insurance clientsAccurately and expediently answered inquiries regarding commercial loan documentation and policy requirementsDetailed knowledge of commercial loan requirements to meet policy and mitigate riskEntered well written, concise research requests via Service Now platform for each service call and escalated research inquiries for resolutionEnsured customers satisfaction by providing excellent verbal and written communication to fulfill client requestsReceived multiple kudos from internal and external clients for providing superior customer service (follow through and follow up).
Wilson, Nc
Completed Associate and Bachelor degrees in Business Administration
Wilson, Nc
Assisted customers with withdrawals, deposits, payments and any referrals. Screened and referred customers to Financial Specialist, trained through observation employee customer service relations, selling products and services while maintaining and exceeding monthly goals, team and company scores. Branch Service Captain for 10 employees. Commercial Custodian, Vault Custodian, and ATM Custodian responsible for over 100K dollars.
Chesapeake, Va
Provided customer service, security, and morale along with assisted customers with credit applications and jewelry maintenance. Maintained monthly and yearly quotas based on company expectations. Handled over 50K dollars of merchandise on a daily basis, stocked and ordered merchandise and prepared 2 large jewelry shows increasing customers by 7%.
Norfolk, Va And Chesapeake, Va
Led four sales associates daily, training them to supervise employees in customer service, sales, and management. Managed packages received and shipped within the stores, verified credit reports, responsible for handling high dollar merchandise, approving customer credit accounts, tracked reports, maintained electronic and paper files regarding current inventory, sales and associates quotas.
Virginia Beach, Va
On a daily basis provided customer service on average to thirty people processing, printing photos, and using multiple computer operating systems. Maintained 600K merchandise inventories through a hand-held terminal for housewares and small appliance department, prepared yearly inventory, organized and maintained merchandise on sales floor and receiving area. Provided training for all associated department wide, completed daily and monthly paperwork of incoming orders, inventory control, daily and monthly sales compared to prior year sales. Completed camera and video course for development, accessory use, and chemical evaluation and cleaning of equipment.
Other employees you can reach at truist.com. View company contacts for 8972 employees →
Evans Enwelikwu
Colleague at TruistSan Antonio, Texas, United States
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Amy Rund
Colleague at TruistKaty, Texas, United States
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Christopher Noble
Colleague at TruistGreensboro, North Carolina, United States
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Rebekah Neiswender
Colleague at TruistElizabethville, Pennsylvania, United States
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Andreina C.
Colleague at TruistWashington, District Of Columbia, United States
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Michael Young
Colleague at TruistRichmond, Virginia, United States
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Greg Gardner, Jr Mba
Colleague at TruistGreater Philadelphia, United States
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Allyson Bass, Ctp
Colleague at TruistJacksonville, Florida, United States
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Lisa Rohlwing
Colleague at TruistMechanicsville, Virginia, United States
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Stacy Jeffries
Colleague at TruistMechanicsville, Virginia, United States
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Graduated Summa Cum Laude
Quick answers generated from the profile data available on this page.
Jennifer Hatch works for Truist.
Jennifer Hatch is listed as Credit Operations Senior Manager II | Customer Service, Continuous Improvement at Truist.
AeroLeads has found 1 work email signal at @truist.com for Jennifer Hatch at Truist.
AeroLeads has found 2 phone signal(s) with area code 601 for Jennifer Hatch at Truist.
Jennifer Hatch is based in Rocky Mount-Wilson Area, United States while working with Truist.
Jennifer Hatch has worked for Truist, Strayer University, Wells Fargo, Kay Jewler'S, and Friedmans Jewelry.
Jennifer Hatch's colleagues at Truist include Evans Enwelikwu, Amy Rund, Christopher Noble, Rebekah Neiswender, and Andreina C..
You can use AeroLeads to view verified contact signals for Jennifer Hatch at Truist, including work email, phone, and LinkedIn data when available.
Jennifer Hatch holds Bachelor’S Degree, Business Administration, Concentration In Banking, Minor In Human Resource Management, 3.94 from Strayer University.
Jennifer Hatch is listed with skills including Customer Service, Microsoft Office, Microsoft Word, Management, Team Building, Financial Analysis, Outlook, and Microsoft Excel.
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