Jerry Walters Email & Phone Number

Mobile Metropolitan Area

Sr Project Manager and Scrum Master. Provided project management and consulting services to executives and vice presidents at various companies and organizations. ● Delivery Manager for Leading Financial Management Service provider of Self-Directed Home Care

Greater Atlanta Area

Provided IT and management consulting services to executives and vice presidents at various companies and organizations. Directed project governance, project planning, change management, status reporting, and resource management. ➢ Served as Senior Project Manager for a portfolio of over 200 infrastructure projects with budgets up to $1.5M for technology services client. ➢ Established Program Management Office policies and procedures; trained and mentored staff in daily operations. ➢ Developed and launched Enterprise Review Board program to eliminate inefficiencies in processes and standardize engineering approaches to implementing strategic initiatives.➢ Improved reporting of direct and indirect IT costs and provided analysis identifying opportunities for added spending efficiencies within IT Operations and Investments.➢ Served as IT Project Manager on the Merger and Acquisition team for Regional Healthcare Providerto onboard 23 doctor’s offices and clinics.

Charlotte, North Carolina Area

Led product development team in the development and expansion of the SaaS platform for Employee Recognition and Engagement programs. Managed daily activities of the Technology department including Application Development and Support, Technical Infrastructure, and Cloud-based Data Center Operations. Direct report to CEO.➢ Reduced annual expenses by $225K and capital expenses by $450K by migrating Data Center operations to Microsoft Azure and outsourcing network management and data security.➢ Increased velocity by 250%, reduced escaped defects by 75% and reduced lead time by 50% in two years with the implementation of Agile (Scrum) methodology and development team restructuring.➢ Managed transition of outsourced product development to in-house and brought product spending back within budget; led teams in successfully stabilizing project and producing releases on-time. ➢ Led integration team in merging operations from an acquired employee engagement company including technology, warehouse operations, accounting, purchasing, and customer service.➢ Drove exceptional concierge-level experience for clients by creating new Client Experience department to integrate existing customer service, account set up, and data operations functions. ➢ Improved timeliness of operation issue resolution with the implementation of a cross-functional Operational Excellence Taskforce tasked with cohesive, unified solution creation. ➢ Reduced annual communications expenses by $18k with the implementation of enterprise-widecloud-based VOIP system integrated with email and messaging system.

Greater Atlanta Area

Led technical infrastructure and operations for $300M global company with over 400 employees as a direct report to COO. Managed Application Development and Support for Microsoft centric environment including Exchange, Office, Active Directory, SQL, Business Intelligence, Dynamics CRM, SharePoint, Dynamics NAV ERP. ➢ Transformed IT division into a Managed Services provider to external clients for service desk, desk side support, network management, and data center operations.➢ Generated $1.5M in first-year revenue from iSeries - AS/400 managed hosting services. ➢ Reduced $1M in annual expenses by restructuring the allocation of resources and rightsizing staff.➢ Saved $200K annually by transforming IT vendor management operations.➢ Standardized purchasing process, renegotiating contracts, and implementing SLAs with nonperformance penalties.➢ Negotiated large reductions in vendor expenses through strategic consolidations of products needed and securing high-volume discounts. ➢ Implemented Technology Leadership committee to unify decision making in project prioritization and budget approvals. ➢ Reduced Service Desk Incidents by 25% with the implementation of ITIL-based Incident, Problem, and Change Management program.➢ Enhanced monitoring, trending analysis, and fostered aggressive problem investigation. ➢ Established knowledge base for faster first-level resolution of known issues.

Greater Atlanta Area

Provided high level IT and management consulting services to Fortune 500 companies. Projects included implementing SOX compliance ITIL v2 framework for NC based home improvement retailer, completing business process analysis and creating new operating procedures supporting Oracle Reports implementation for Top US Bank based in Atlanta, preparing business use cases across IT portfolio for budgetary submission for North American division of German Automobile company.