Jonathan Macias Email & Phone Number

Long Beach, CA, US

Tustin, California, United States

- subject matter expert on all collection’s admin processes- provides guidance and suggestions to new team members via resource queue phone line- new team member onboarding training on admin processes- performs new projects when assigned - continuous support of LA ll duties

- Process debt management payments for the organization. - Post payments on accounts from exception reports. - Daily balancing of the general ledger for the organization's returned payments and exception reports.- Collaborate with first-party vendor on account research and restrictions on suspicious activity for preventable fraud or financial loss to our.

Tustin, California, United States

- Worked all delinquency stages using advanced communication skills to collect and negotiate personalized arrangements or repayment plans to resolve delinquency on consumer accounts. - Collections subject matter expert in all collections operations including - but, not limited to - funding loans, charging off negative shares, collections, and escalation of.

Norwalk, California, United States

- Managed weekly inventory.- Lead and guided others in creating a great customer service experience.- Ensured cash was managed efficiently.- Daily cashier and drawer cash balancing for next shift supervisor. Implemented strategies to minimize store costs.- Assisted with new partner training. - Properly resolved customer complaints and suggestions..