John Caddell Email & Phone Number

Responsible for leading NICE analytical services efforts for customers in North America.

The Meetup is a monthly gathering of technologists, marketers and others interested in high-tech and startups. The sessions rotate between Harrisburg, Lancaster and Hershey. I organize the meetings, secure space, recruit speakers, help publicize the sessions, and other general housekeeping. The Meetup is a great group; if you're in the area & interested in technology, you should join us!

Harrisburg, Pennsylvania Area

Responsible for leading professional services for customers in the telecommunications/cable, financial services and insurance industries, delivering client satisfaction & financial performance out of a cross-functional delivery team. Work with client leadership to define strategy for speech and text analytics and deliver high-impact, measurable business results based on analytical findings. Craft and deliver packaged service offerings to the Financial Services and Telecommunications marketplaces. On-site assignments working with analytics and customer experience leaders at US Cellular and Comcast.Keywords: customer satisfaction, customer experience, customer effort, call-center operations, speech analytics, interaction analytics, customer interactions, voice of the customer, compliance, selling, upselling, cross-selling, cable, internet services, ISP, banking, credit card, credit bureau, insurance

Gather and share stories of business mistakes and their lessons; research and publish commentary on learning processes related to mistakes and failure.

Member of the Board of Directors overseeing an historic farmer's market in midtown Harrisburg. Board responsibilities include budget review and approval, marketing, fundraising, community outreach, strategic planning and vendor relations.

Using narrative-gathering and sensemaking techniques to increase companies' knowledge of their customers' perceptions of products, services and support. This information is used to enhance customer service, create innovative products and connect marketing to reality.Providing marketing, strategy and operations services to companies in the wireless telecommunications and IT industries. Specific experience in product marketing, innovation management, new market entry and alliance development.Respected author, public speaker and influencer.

Company officer, reporting to CEO. Developed new markets for EUR services, and added product/service capabilities to allow EUR to penetrate new markets. Led EUR's push into Mobile Virtual Network Operator (MVNO) enablement market, repackaging EUR's existing back office services, adding key technology partnerships and closing a strategic channel partnership. Added two major customers, $1.3M of 2006 revenue and $3M of annualized revenue within 12 months of beginning efforts.In prior roles at EUR, managed all sales & marketing activities and managed all outsourcing customer relationships and P&L.

Managed worldwide relationships with channel partners. These companies were responsible for 70% of company's license revenue. Led group through merger and subsequent integration.

Mba, General Management With Marketing Concentration

Bs, Computer And Systems Engineering

Education record