Josh Garrett Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

I manage a team of 22 Product Support Specialists and Production Engineers, spread across North America and Europe, for the Kodak Software Division. The Kodak Software Division Product Support Group is the escalation point for regional support teams just prior to R&D and Product Management teams that make up the various product teams. The Product Support.

Vancouver, Canada Area

Commercialized and developed support processes related to Azure cloud-based SaaS and virtual machine platforms that integrate with and extend functionality with on-premises enterprise workflow products, as well as coordinating global support in cross-functional teams supporting deployment and delivery of enterprise level software and support services.

I lead a global team of level four product support specialists. My team was the primary escalation point for service issues from regional service teams. I worked with product development and product management teams to coordinate and prioritize service requirements in product releases. I managed product rollout to production including betas and gathered.

Burnaby, BC

As the Commercial Segment Product Marketing Manager for Unified Workflow Solutions at Kodak I was responsible globally for current products in-market. I was involved in roadmap planning for products across our portfolio, vendor relationship management, product pricing, product feature definition and improving product performance and rollout. I created.

I managed global service for a collection of products under the Prinergy banner through commercialization focusing on successfully rolling out releases to regional service businesses. One of the main responsibilities of this role was to act as a conduit between the global service business and research and development, representing the needs of both and.

I was the lead customer advocate on a product targeted to smaller print shops and was involved with rolling the product out to the technical support groups and indirect sales channels throughout the world. I developed training courses and materials and lead training sessions internationally. The role involved gathering feedback from customers and.

I acted as a customer advocate and third-level support for escalations related to Creo products. This included testing and troubleshooting software and developing solutions for customer issues. I developed and delivered training courses for field support and provided knowledge transfer for regional support organizations around the world.

In this role I provided phone support, traveled to customer sites to install hardware and software solutions as well as provide training and onsite troubleshooting. The role also involved technical sales support, and developing technical documentation.

Digital Prepress involved preparing a wide variety of customer-provided files in a variety of formats and native applications for output to digital and offset presses. In some cases designed or modified content for customers.

I did digital work in environmental graphics, such as printing for tradeshow booths, signage, bus and truck wraps, backlit posters, prepping files for routing and cutting tables, and prepping artwork for film for screen printing.

Did ad work and graphic production on editorial content in a fast-turnaround environment. Quarter page ads typically took less than 30 mins. from design to camera-ready.

Ba, English Lang. And Lit., German Lang. And Lit.

Pre-English