Michelle Gregory Email & Phone Number

Irvine, California, United States

United States

• Drive sales / growth by developing strong working relationships with key executives and key partner relationships.• Identify and resolve complex problems facing clients.• Develop and mentor the team to build strong team culture.• Manage and oversee compliance changes related to the clients sales portfolio.• Use Project management methodology to thoroughly document, prioritize, track and drive customer requirements and technical solutions.• Proactively own and manage multiple high-visibility and high-touch customer relationships• Build strong and positive relationships with clients at various levels including executive management.• SQL and PG Admin knowledge in order to deliver AdHoc reporting or to assist with data knowledge and analyzes• Manage client software / web-based interface design projects within the development group, which includes overseeing the development of the functional and technical requirements including development of Business Process documents.• Work closely with Client Relations, Dev, Underwriting, and QA Team members to ensure clear understanding of client requirements and to properly set and manage expectations.• Maintain and establish vendor relations (Dealer Access and Dealer Track) regarding integration and interface of web-service development

Atlanta, Ga

Alpharetta, Ga

Independent business consulting and project management for small to large multi-million dollar software / hardware implementation projects.

Responsible for managing the timeliness and within budget delivery of quality, highly complex projects while performing appropriate scope management.• Manage overall timeline and budget for multiple highly complex projects which includes, scope, planning, implementation, managing issues and risks and communicating project status to sponsors, vendors and executive management• Manage all B2B interface design projects within the development group• Work closely with Project Team members to ensure clear understanding of client requirements and to properly set and manage expectations.• Maintain and establish all vendor relations regarding integration interface development.

Responsible for managing departmental direction for all products, IT / Customer programming and developmental data implementations.• Liaison with Sales, Marketing, development and executive management to oversee product development, site integration and reporting to ensure product success in the market, and to ensure customer satisfaction of product.• Manage all technical data relationships issues and ensure the interest of the client is met by managing all aspects of a project life cycle including project planning, development, change control, implementation, issue and meeting management, customer relationships and team leadership (This involves web technologies (.Net, VB, ASP, IIS, JavaScript).• Assist as a key member in the implementation of new clients which included analyzing and planning operational needs, web-site developmental needs, answering RFP, QA of production changes and scheduling training / documentation when necessary. Provides technical assistance to State / City departments and Municipalities.• SQL / Microsoft Reporting Services / Crystal – Client website data reporting for all Clients / employee ad-hoc reporting• Work closely with Development to derive product requirements (SLAs) for customers and functional specifications, establish development and release timing by ensuring adherence to product life cycle methodology.• Manage all Blackberry setup and maintenance for internal users.

Responsible for the Technical Administration / Support of all Projects / Business Management for 80 offices and approximately 1800 users located over the United States.

Bs, Computer Science

Associates Degree, Computer Science

Activities and Societies: Alpha Beta Gamma