James Mitchell Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

As Director of Office Administration and Operations I manage operations at the Analysis Group’s 525-employee headquarters in Boston, as well as 14 offices worldwide, focusing on facility-maintenance programs, hospitality services, procurement strategy, real estate projects, security, operational efficiency, and business continuity. I develop, lead and implement a global strategy for facilities including service levels, selection of service providers, processes, tools and automation and ensure global strategies are in line with local business needs. SELECTED RESULTS:✔ Expanded the use of software tools to increase efficiency and provide better customer service. ✔ Transformed systems and processes, reduced costs, and optimized property usage.✔ Reduced enterprise-wide purchasing expenses 30% by centralizing purchasing operations.✔ Reduced costs 25% by reorganizing cleaning, supply management, and other functions, enabling team to focus on more mission-critical efforts and delivery of higher-quality results.

Greater New York City Area

Promoted to lead a 150-person campus and auxiliary services division, I merged several campus functions into a centralized start-up to elevate service levels and improve financial performance.Overseeing facilities management, student/faculty housing, campus bookstore, campus dining, public safety and security, procurement, and environmental, health and safety (EHS), I heightened efficiency and achieved dramatic cost savings while improving campus facilities and services. I also served as chair of the campus safety committee, managed the campus-wide space planning, served on the labor negotiations committee, and formed a new sustainability committee.SELECTED RESULTS:✔ Saved $1.5 million, eliminating unnecessary expenses, negotiating new labor and vendor contracts, and joining an energy consortium to cut utility costs.✔ Reversed six-figure deficit into $100,000 in annual profits in key functional area.✔ Implemented 7-year capital improvement plan to transform campus facilities.✔ Cut operational costs and boosted efficiency by restructuring facilities management leadership.✔ Increased annual sales in dining services by six figures and improved customer satisfaction through $1 million cafeteria redesign and renovation.✔ Created centralized Business Services Center, combining mail, shipping, and copy center into one location. Streamlined purchasing functions, rolling out new eProcurement purchasing model.✔ Introduced new procedures to ensure compliance with OSHA, EPA, and DOH regulations. Created EHS department.

Greater New York City Area

Supervising a team of 40+ full-time employees and 22 student employees, I led campus housing operations for 950 residents and a public safety department serving more than 5,000 staff and students. In 2003, I took on an additional role as Interim HR Director, directing all functions of HR operations to serve 750 employees.SELECTED RESULTS:✔ Led management team during design and construction of 95,000 square-foot residence hall.✔ Oversaw development and roll-out of online housing applications and annual surveys. ✔ Introduced program to bolster campus security infrastructure and improve technology.✔ As Interim HR Director, led strategic labor contract negotiations for college’s largest union and negotiated with insurance broker to secure favorable premiums on employee benefits.

Greater New York City Area

I was hired into my first position at Columbia University to oversee custodial services, space allocation, and capital improvements as Area Manager, University of Residence Halls. Responsible for operations across 8 residence halls housing 2,000 undergraduate students, I supervised a staff of 21 unionized building workers. In 1998, I was promoted to lead administrative operations for a large academic department with a multimillion-dollar budget and facilities encompassing 90 offices, 11 research labs, 4 conference rooms, and 6 teaching labs.

Master Of Arts - Ma, Organizational Psychology

Bachelor Of Science - Bs, Secondary Education And Teaching