Marcus Jones Email & Phone Number

Decatur, Ga, Us

Dallas, Texas, United States

Dallas/Fort Worth Area

I work as a Lead Channel Manager within the Business Marketing Organization of AT&T. My focus area is on the National Business level, specifically around the Small to Medium Business markets. My team and I work to create effective channel marketing in conjunction with our product partners, helping to ensure we're meeting our business customer's needs through our wide variety of available products. This includes designing and implementing our marketing approaches, partnering with our sellers across the country to prepare them with excellent sales approaches, and help guide AT&T Small Business towards success.

Greater Atlanta Area

As a corporate strategist, I was part of our Digital Analytics team and was directly involved in helping analyze, structure, and direct our approach around digital storefront for AT&T consumers. I worked cross-functionally with other business units within AT&T to help gather, breakdown, and forecast sales data and plan new approaches in regards to our online approach in addition to our brick and mortar locations or call centers. This omnichannel strategy approach helped to create an interconnected ecosystem designed with our customers at the forefront of our approach - helping to reduce friction and eliminate roadblocks for them for a more accessible user sales experience.

Atlanta, Ga

I managed a crew of technicians responsible for placing and splicing fiber & copper around the Atlanta, GA metro area. My team was responsible for installing infrastructure for not only fiber broadband, but upcoming items like wireless 5G and establishing groundwork for future growth opportunities. I also worked closely with a variety of engineering, design, and workforce contacts to ensure work blueprints were correct, contractor work completed within established time frames, and project risks were eliminated. This allowed my team ensure timelines were met and projects completed efficiently under budget where and when possible while also guaranteeing a safe, quality installation.My team were an exceptional bunch and I worked with them on coaching opportunities, boosting our team metrics by nearly double within a 6 month span. Thanks to my team and their amazing work efforts, we directly impacted our company's target of 14 million homes with access to high speed internet.

Englewood, Co

A multifaceted role within AT&T, I designed, created, and managed our technician experience user interface through our internal technology driven tools. Additionally, I also coordinated with other work-groups regarding business requirement documentation, user acceptance testing, and work planning for future efforts. II was instrumental in helping create and launch AT&T's new Integrated Voice Recognition systems, both for technicians and customers.This role required the ability to stay focused under pressure regardless of the situation. I resolved production outages, emergency system updates and more. This ensured that AT&T can maintain a consistent and strong industry presence with our front line field technicians and their customer interactions. Our success relied on the technicians' strengths and my efforts to support their work.

Englewood, Co

As a Lead Routing Coordinator, I split my time between managing training duties, providing guidance and feedback, and developing new procedures and documentation for our routing coordinators within the office. Within the team lead group, we also created and implemented our training procedure for our office, handling all training aspects for both routing coordinators and senior routing coordinators.

Englewood, Co

I moved into a Senior Routing Coordinator in November 2013. I focused solely on provisioning for Northern California, Utah, and a portion of Oregon & Washington. My focus was analyzing and understanding trends in data and making changes to the routing system to accommodate the influx of work over time. This in turn helped to maintain metrics across a dozen sites in the Northwest U.S. I supported the implementation of a series of new updates to the routing system resulting in a more efficient overall routing experience for both the local site management and technicians as well as the routing coordinators.

Englewood, Co

I started initially as a Routing Coordinate for the Northwest Dynamic Dispatch office in Englewood, CO. I helped launch sites on a new routing system including Salt Lake City, Medford, and St. George. During my time as an RC in the office, I helped to establish a set of guidelines and day-to-day procedures for the office. Eventually I earned a multifaceted position with a deeper level of access into the system. This role included provisioning (prior to the existence of the Senior Routing position) for sites in Northern California, handling customer concerns and inquiries for sites in Colorado and Washington, and routing simultaneously.

Highlands Ranch, Co / Elizabeth, Co

Initially, I began as a teller handling direct banking sales opportunities within a local branch of Wells Fargo. This entailed helping manage customer transactions while also identifying sales opportunities for our bankers and Customer Service and Sales Representatives (CSSR).I transitioned into a CSSR (Banker) role where I handled larger responsibilities related to direct sales opportunities.This included establishing accounts and guiding customers towards financial success through the products and services offered at Wells Fargo.

Master'S Degree, Business Management, 3.77

Activities and Societies: Member of the Sigma Beta Delta National Honor SocietyI graduated from Colorado State University with a Master's.

Bachelor'S Degree Of Liberal Arts, Comparative Literature, 3.0

My time at Pennsylvania State University was a challenging one. I did my best to maintain a 15 credit or more course load every semester.