Jim Kline Email & Phone Number

Cibolo, Tx, Us

San Antonio, Texas

San Antonio, Texas Area

Go To Market Sales Operations Systems Support, responsible for:• Quote Management – Rackspace Proprietary Configure Price Quote (CPQ) Software…including interfacing systems: Salesforce Stash, Document Management and Messenger o Work with the Business Stakeholders, Users and the I.T. Development Team to elicit, understand and redefine requirements, making use of existing tools and functionality wherever possible o Monitor progress through Development to ensure timely delivery, leading User Acceptance Testing and working with the Development Team to address any issues uncovered, agreeing to a timeline for resolution o Create and distribute documentation to assist in understanding and use of newly released functionality including: User Guides, Release Notes and FAQ’s o Provide first level Production Support, working with I.T. to identify and resolve program issues/bugs o Streamlined the trouble reporting process for Quote Management issues using Service Now

San Antonio, Texas Area

CFO Financial Systems Support, supporting the following:• BlackLine Accounting Software o Product Owner / System Administrator: manage licenses and compliance o Support Monthly Matching & Account Reconciliation for Cloud Billing o Support Account Reconciliations and Tasks for Oracle Accounts• Oracle EBS Accounts Receivable / Billing / Collections o Provide first level support for any EBS A/R issues o Liaison between User and I.T.

San Antonio, Texas

CFO Business Process Lead• Responsible for Migration of Cloud Products and Discounts to Oracle Billing & Revenue Management (BRM)o Facilitate cross-functional business process sessions with internal end users and management (stakeholders) to better understand and document business processeso Create detailed process diagrams, business requirement documents, user stories, use case scenarios, user acceptance test scenarios, as well as related documentation needed for business readinesso Coordinate and facilitate user acceptance testing for CFO Group, while analyzing results of acceptance testing to ensure system solution matches the documented business needs

Richardson, Texas

• Successfully completed two week Oracle Billing and Revenue Management (BRM) Business Analyst Course.• Recruited for BRM Business Analyst position at RACKSPACE INC, San Antonio, TX.

San Antonio, Texas Area

Jim's experience at Verizon covered many areas of the business. It started back in 1989 as a Customer Service Representative for First Phone of New England in Revere MA. Jim relocated to San Antonio TX in 1994 with ATC as a Circuit Order Specialist. After a successful migration of the LDDS F&E Order Entry & Provisioning System into the WilTel F&E System in September 1995, his Business Analyst skills were first discovered and he joined the IT Group as a Business Requirements Analyst in March of 1996. After working several smaller projects, he went on to accept a temporary relocation to London with WorldCom in 1999 to roll out the F&E Order Entry and Provisioning System throughout Europe.After the successful deployment in Europe, he returned to San Antonio and supported his F&E Users with roles in Quality Assurance and Production Support. His latest success story was working with Users, Developers and QA to migrate the inventory of F&E to BGW (Broadband Gateway, a WEB-based inventory and provisioning system), from the project’s inception (including many prior consolidation attempts) to the roll out to Production in March 2012. Jim's latest chapter was working on the End to End Integration (E2EI) Project as a Business Analyst for the BGW Development Team. Parts of this project are already in production, resulting in drastically shorter intervals with the elimination redundant entry of data.

Needham Ma

Earned membership in 1987 Golden Eagle Sales Circle for achieving 120% of quota.Began as a Service Representative responsible for major accounts throughout New England.