Jeff Kopp Email & Phone Number

Milwaukee, WI

• Created this new department to specifically address the needs of the under appreciated link in our sales cycle – the end-user.
• Created and responded to all e-mail/phone inquiries for all three brands regarding questions relating to tech service, warranty, product questions and Dealer questions.
• Absorbed both Public Relations and Community Relations into Customer Connect as well and maintaining our social media strategy and responsibilities.
• Created and analyzed our Google and Facebook ad campaigns.
• Created and analyzed numerous End-user market research surveys to determine specific objective goals within the overall marketing strategic goals.
• Exceeded objective goals with regards to phone and e-mail response time, brand awareness, End-users satisfaction and all Social media metrics.

Milwaukee, WI

• Negotiated Business to Business sponsorship contracts including media assessment, brand awareness and traffic driving elements.
• Increased year over year corporate sponsorship revenue by 38%.
• Developed both long and short term strategic market plans including strategies and tactics to exceed corporate sponsorship projected revenue.

Milwaukee, WI

• Managed staff of 85 including 8 department managers.
• Created and managed the strategic acquisition campaign and budget for both local and non-local markets.
• Developed both long and short term strategic market plans including strategies and tactics to achieve projected revenue targets.
• Analyzed market penetration by zip code compared to market potential data. Identified efficient target markets assessed with regards to projected ROI.
• Exceeded budgeted acquisition goals by generating an increase in high worth player acquisition of 9% for the local market and 21% for the non-local market.
• Coordinated, analyzed and presented market research information to determine strategic areas of opportunities.

Milwaukee

• Managed full time staff of 5 and numerous volunteers.
• Coordinated the development of both long and short term strategic marketing plans by creating departmental strategies and tactics to achieve realistic and specific objective fiscal goals.
• Managed every aspect of the Customer Service process including player’s loyalty club, “High-rollers” club and the Call Center.
• Coordinated, analyzed and presented market research information to determine strategic areas of opportunities.
• Coordinated Volunteer participation in various community events like walks, parades and festivals.

Manage external community projects.Participated in numerous governmental/political committees and business associations.Coordinated political lobbying effortsDeveloped press releases and fact sheets

Coordinated training in the following areas:OrientationGuest ServiceSupervisor/Managerial TrainingSlot Management/ Table Games Management TrainingWellness TrainingCasino Math/Reinvestment

Dpt, Doctorate In Physical Therapy

B.A., Exercise Science

Education record