Justin Krause Email & Phone Number

St. Louis, Mo, Us

Disa Global

Provide technical assistance to team members as their first line of support during hardware installs including new MPLS routers, DCN suites, and NGT-E devices while working as the Infrastructure Integration Team Subject Matter Expert.

Disa Global

Provides technical engineering assistance to all phases of network development, operation and management. Monitors network topologies; develops and evaluates alternative utilization or configuration options. Conducts performance and trend analysis to include individual circuit availability rates. Develops processes and programs to enhance network performance and reliability. Conducts network testing, technology insertion, and developmental software application testing as required. Provides functional guidance, supervision, technical support, training and quality assurance/quality control to Associate personnel.

Disa Global Operations Command

Provides engineering and technical expertise on selected issues relating to the specified telecommunications networks/information systems within the DISN. This discipline engages in a broad range of specialized network/system functional areas, such as network systems engineering, network topology planning, network route planning, management of network configurations, and modeling and simulation of the networks/systems. Applies specialized knowledge of military unique features, specifically built into the network and its subtending hardware and software, to ensure appropriate support to the warfighter's requirements. Performs network modeling and simulation using commercial or Government-unique modeling and simulation tools. Interfaces with other technical experts on network performance, based on Department of Defense criteria, and recommends additions/deletions/reconfigurations. Researches, analyzes and/or develops reports of network/system operations, functions, or performance; network topology plans/changes; network route plans/changes; configurations, etc. Experience analyzing VLAN, routing, IP Addressing and sub-netting. Configure Cisco ASR9K routers for MPLS installation. UNIX based OS. Create configs to be used with MPLS router installations. Documented and build instructions for the installation process of Cisco Asr9k routers. Configure Juniper routers for use with MPLS installation. Trouble shoot connectivity issues with onsite techs. Configure Cisco 2811/2911s for use with the "DCN" network. Keep well organized documents about each site that has been installed.

Disa Global Operations Command

My duties include managing users/computers in the active directory, RDP session, as well as hands on desktop support. Daily troubleshooting of hardware/software/networking/server issues for approximately 1,000 users. Use Dameware to remote into computers to install software or fix an issue. I use Remedy to track issues and complete tickets. Perform the imaging, updating, and configuring of all DISANET for the organization. Set up / manage accounts & machines in Active Directory. Helped with the successful migration of over 1,200 computers from Windows 7 to Windows 10 in a time frame of three weeks, by actively making sure old computers were reimaged and Active Directory was up to date. Manage DHCP scopes and reservations, file servers and RDS sessions. Troubleshooting of Layer 1 & 2 GPON (Gigabit Passive Optical Network) connectivity issues. Troubleshooting LAN connectivity issues with audible toners, and Fiber Optic issues with fiber lights. Perform emergency data recovery on corrupted hard drives and damaged computers.• Hardware and Software Troubleshooting• Switch and Router Configuration• Command Prompts / PowerShell• Copper toning, Fiber tracing/troubleshooting, Network Run Implementation• Tech Refreshes• Bitlocker Administration• Cryptography• VLANs, WANs, SCCM, Firewalls, MacAfee HBSS• Managing Active Directory Users and Computers• Desktop Support• Extensive Hardware and Software Installation• GTMS, Helpstar, ITSM ticketing systems• Windows OS, Windows Server 2008, 2012 R2, MAC OS, Android• Remote Desktop Servers and Load balancers, Dameware• Microsoft Office Suite (including Visio, Access, Project)• SAP Enterprise Resource Planning Software• Network Packet Capturing and diagramming (Wireshark)

Ballwin, Mo

•Provide first line response for users requiring assistance with information technology issues and problems. • Respond to requests for technical assistance by phone, email and/or using a help desk management system. • Track issues to resolution updating the internal knowledgebase and/or communicating learnings with relevant business units.• Diagnose and resolve technical hardware and software issues• Advise users on appropriate action• Follow standard help desk procedures• Log all help desk interactions• Escalate more involved problems to the appropriate support teams.• Identify and escalate situations requiring urgent attention• Update daily status reports.• Act as a liaison between customers and technical escalation teams.• Provide a single view to the organization for information technology related problems

Ditco- Pld

My duties included closing out IT/Telecom contracts once they reached end of life and reconciling contracts that have financials still attached. Assisted in the review of end of life contracts with open financials by reviewing the financial documents and contacting the vendors to reconcile the funds that are needed. Weekly teleconferences with vendors to discuss what is working and is not working with reconciling the funds.

Ditco- Pld

My duties included supporting the workplace by moving telephone numbers when needed, resetting voicemails and updating the telephone switch. Setting up VTC's when employees needed to make conference calls. Implemented an upgrade to over 126 cubes by running RJ45 and CAT6 cables from the wiring closets to the cubes. With tech support, I provided physical equipment moves and created tickets for problems that arise within the organization

Edwardsville, Il

Informed customers about Microsoft products, and made sure they left with every question answered. Contributed to the sales team by keeping them informed of new products and when/how to use them.

Troy,Il

My duties ranged from supervising the crew to helping out in the kitchen when needed. Gained skills including, improved communication with people, defusing situations involving angry customers, and good time management in a fast-paced environment and accountability.

Collinsville, Il

My duties included: watching over patrons within the park as well as making sure everyone was safe and following the rules. Other duties of the job were good time management and good social skills. I gained skills in CPR, the Heimlich maneuver, and awareness of my surroundings.

Bachelor Of Science (B.S.), Computer/Information Technology Administration And Management

Activities and Societies: Association of Information Professionals (AITP), Sigma Pi Fraternity

General Classes

General Classes