Justin Krause Email & Phone Number

St. Louis, MO, US

Disa Global

Provide technical assistance to team members as their first line of support during hardware installs including new MPLS routers, DCN suites, and NGT-E devices while working as the Infrastructure Integration Team Subject Matter Expert.

DISA Global

Provides technical engineering assistance to all phases of network development, operation and management. Monitors network topologies; develops and evaluates alternative utilization or configuration options. Conducts performance and trend analysis to include individual circuit availability rates. Develops processes and programs to enhance network.

DISA Global Operations Command

Provides engineering and technical expertise on selected issues relating to the specified telecommunications networks/information systems within the DISN. This discipline engages in a broad range of specialized network/system functional areas, such as network systems engineering, network topology planning, network route planning, management of network.

DISA Global Operations Command

• My duties include managing users/computers in the active directory, RDP session, as well as hands on desktop support. Daily troubleshooting of hardware/software/networking/server issues for approximately 1,000 users..
• Hardware and Software Troubleshooting
• Switch and Router Configuration
• Command Prompts / PowerShell
• Copper toning, Fiber tracing/troubleshooting, Network Run Implementation
• Tech Refreshes

Ballwin, MO

• Provide first line response for users requiring assistance with information technology issues and problems.
• Respond to requests for technical assistance by phone, email and/or using a help desk management system.
• Track issues to resolution updating the internal knowledgebase and/or communicating learnings with relevant business units.
• Diagnose and resolve technical hardware and software issues
• Advise users on appropriate action
• Follow standard help desk procedures

DITCO- PLD

My duties included closing out IT/Telecom contracts once they reached end of life and reconciling contracts that have financials still attached. Assisted in the review of end of life contracts with open financials by reviewing the financial documents and contacting the vendors to reconcile the funds that are needed. Weekly teleconferences with vendors to.

DITCO- PLD

My duties included supporting the workplace by moving telephone numbers when needed, resetting voicemails and updating the telephone switch. Setting up VTC's when employees needed to make conference calls. Implemented an upgrade to over 126 cubes by running RJ45 and CAT6 cables from the wiring closets to the cubes. With tech support, I provided physical.

Edwardsville, IL

Informed customers about Microsoft products, and made sure they left with every question answered. Contributed to the sales team by keeping them informed of new products and when/how to use them.

Troy, IL

My duties ranged from supervising the crew to helping out in the kitchen when needed. Gained skills including, improved communication with people, defusing situations involving angry customers, and good time management in a fast-paced environment and accountability.

Collinsville, IL

My duties included: watching over patrons within the park as well as making sure everyone was safe and following the rules. Other duties of the job were good time management and good social skills. I gained skills in CPR, the Heimlich maneuver, and awareness of my surroundings.

Bachelor Of Science (B.S.), Computer/Information Technology Administration And Management

Activities and Societies: Association of Information Professionals (AITP), Sigma Pi Fraternity

General Classes

General Classes