Jose Matos Email & Phone Number

As the Senior Systems Administrator within the City's Applications Team, I play a pivotal role in ensuring the seamless operation of servers critical to the city's digital applications infrastructure. My responsibilities encompass server management, maintenance, troubleshooting, and optimization to support the efficient functioning of essential city applications. I utilize my expertise in maintaining data integrity, minimizing downtime, and enhancing overall system performance, contributing significantly to the city's technological stability and growth. I often collaborate with all teams to address challenges, implement security measures, and implement best practices in server administration. I also support software, network, user access, and other hardware essential to the City’s Application Systems. CJIS certified to work with confidential information. Instructor for Teams Virtual Training and team lead for writing and maintaining Frequently Asked Questions for application used by COW staff.

Waco, Texas

Daily job duties consist of but are not limited to software, network, user access, and hardware support, through a help desk system to manage tickets and direct user calls. This includes troubleshooting various software, hardware, and network issues throughout the city. The City of Waco (COW) technologies include desktop computers, laptops, tablets, IP phones, smartphones, local and networked printers, scanners, switches, and various other hardware. One of my responsibilities is to create custom images for all city computers and keep those in a central location for all technical support tech to utilize. Troubleshooting is done via remote support and frequent trips to all City locations. Dell Tech Direct certified to work and troubleshoot Dell PCs and appliances and order and replace parts for those appliances. CJIS certified to work with confidential information. The City of Waco consists of a wide range of facilities from HR, Airport, Municipalities, HR, Parks and Recreation, Operations, development, Cameron Park Zoo, and many more.

Waco, Texas

Works under the direction of the State Program Chair and performs routine activities in the laboratory, server room, and office.Prepare laboratory for class, secure equipment after class, and setup and disassemble laboratory equipment. Maintain department servers and perform regular backups of those servers. Process student records and maintain student files. Initiate requisitions for consumable supplies and repair parts. Aid the professional staff in the construction of training aids. Maintain an inventory of supplies and equipment and assure security of each. Monitor instructional areas for safety.

Waco, Texas

Manage all technology employees, data processing staff, & digital printing department. Plan, design, document, and implement various IT physical and virtual systems and software applications. Ensure servers are backed up, and that server data is secure from unauthorized access. Monitor, maintain, and repair office IT equipment for four locations as well as off-site server locations. Recommend and work with various vendors for procurement of new equipment & services. Perform technical support. Maintain the organization and inventory of all IT hardware and software resources. Interface with programmers for customer application development involving data conversions, USPS postal processing, cross system integration, and variable data marketing and transactional printing. Train associates on new software products and services. Work with Unix, Linux, Mac (OS X), and various Windows operating systems. Planned, tested, installed, and maintained Zimbra Email Suite (email, address book, calendaring, web documents, etc.). Organized and oversaw company in obtaining SSEA16/SOC1 Compliance. Lead Security Committee (SEC-COM) in development of information security policy, employee security training, and security and compliance. Oversee IT infrastructure rollouts, including cross system integration, remote location support, and thin client technologies. Member of the Integ Marketing team to help guide our marketing initiatives.

Daily job duties included but were not limited to trouble shooting associate PC hardware and software problems, printer problems, and networking issues. Worked on: Windows XP, 2000, NT 4.0, Vista. Have done extensive work with XP Tablet edition and have worked with Motion and Gateway Tablet PC's. Also deployed new Dell PC's as needed, creating images and installing the images using Symantec Ghost. Dell Certified Technician on desktops and laptops. I also worked with Microsoft Office, Meditech. Work closely with the webmaster on designing web pages for Hillcrest's local intranet which was utilizing Microsoft SharePoint. Also build databases using Microsoft Access for Hillcrest's Environmental Department for tracking maintenance on hospital rooms. Was part of the Hillcrest Service Excellence Advisor's (S.E.A.) group. S.E.A. is a group of associates who have shown great customer service and leadership skills. Through this group we train the entire Hillcrest staff on a more positive, productive customer service. Also coordinated monthly department meetings with the IT management staff to address IT issues involving our service.

Responsibilities were the upkeep and minor maintenance required to operate, keep clean, and change Snickers Wrapping & Carton Machine. Forklift certified. Also responsible for training of the new Masterfoods Benefits Web Site.

Designed, purchased, assembled, installed, and maintained custom PCs, and installs, maintained and trained MS Office, CorelDraw and other Windows commercial applications. Also installs home PC networks and Ethernet cabling. Contract

Was responsible for all PC hardware as far as preventive maintenance, repairs, and updates to various systems. Assembling of PC's, installing Windows 9x, some Windows NT 4.0, MS Office, as well as Cardinal Choice ordering systems. Also built databases using MS Access for customer tracking and maintenance and to track the progress of Technical Representatives in the field. Special Projects leader for Cardinal's SW Region Item Number changes and other various projects (PC inventory). These projects required that I coordinate with each of the Cardinal Offices for the SW Region, between customers, sales representatives, technical representatives, customer service, and Cardinal management. Also responsible for training of individuals on our Cardinal Choice Software packages as well as training with Windows and other various programs. Work with: PC's, Macs, Mainframe, laser printers, and IBM AS/400.

Designed marketing material (logos, brochures, flyers) for various businesses.

Grocery Store Cashier

Computer Science

Intro to Database (Oracle, MSSQL, MySQL, Access) | Beginning Web Programming (HTML, HTML5, CSS, Java Script)

A+ Certification

CompTIA A+ Certification (Exams 220-1001 and 220-1002) JAN 6, 2020 – JAN 10, 2020 The Official CompTIA® A+® Core 1 and Core 2 (Exams.

Associates Degree, Commercial Art And Advertising

Activities and Societies: Classes in a variety of mediums including Computer Art on Macintosh Paint and Corel Draw for WindowsCommercial.

High School Diploma

Activities and Societies: Band