Johna M. Noel Email & Phone Number

• Create and oversee all processes and procedures performed by Office of Landlord/Tenant staff• Create and oversee all clerical processes and procedures performed by Lead Inspection Unit• Create and implement functional SOP’s through identifying procedural issues and providing effective solutions• Provide assignments, instructions, and guidance to staff when needed and/or requested• Assist Division Director and Assistant Director in implementing Office or City policies and provide assistance when needed and/or requested• Working with Law Department, City Council Members, and AD-HOC Committee onMunicipal Code Chapter 260 Ordinance revisions• Working with Attorney for the Rent Leveling Board to ensure that the Bureau appropriately complies and enforces decisions rendered by the Board

• Reviewing all case files prepared by support staff in reference to both Illegal Rent Petitions and Failure to Maintain Service Petitions.• Analyzing all supporting documents submitted by both parties in these matters (i.e. rent receipts, lease agreements, notices’, etc.)• Evaluating the legitimacy of those documents and requesting additional documentation if need be, in order to issue a fair and reasonable determination • Conducting hearings and rendering determinations consistent with the provisions of the Jersey City Rent Control Ordinance and certain state statutes.• Determining appropriate rent reductions in cases where landlords failed to provide standards of service as required by law based on the documents provided for review and the testimony delivered at the hearing• Work alongside Director to ensure that petition process was seamless and effective• Discuss modifications and improvements to process if required

Jersey City, New Jersey, United States

• Reviewing all ownership information provided on registration statement• Analyzing various proofs of rent control exemption, evaluating the property’s rent control status, and assembling portfolios of exemptions for Director’s approval (this includes examining mortgage loan documents, Certificate’s of Occupancy, and other supporting proofs)• Examine all tenancy information for property and determine if property owners are imposing illegal rent increases• Train all employees on registration related processes • Evaluate and refine review process as needed and directed • Issue summonses and prepare discovery for Municipal Court

Jersey City, New Jersey, United States

Serving/Delegating/Arranging in-house events while overseeing and training other staff members

Education record

Criminal Justice