Senior Tech Associate
Current● Demonstrated consistent excellence in SysAdmin and escalation operations, maintaining ticket service level agreements (SLAs) and reducing turnaround times while proactively implementing improvements to improve operation efficiency.● Gained proficiency in PowerShell and Python scripting, developing automation tools like PowerShell modules for daily operational tasks, user-friendly GUIs, and Slack bots to improve team efficiency.● Handled internal helpdesk support calls from global… Show more ● Demonstrated consistent excellence in SysAdmin and escalation operations, maintaining ticket service level agreements (SLAs) and reducing turnaround times while proactively implementing improvements to improve operation efficiency.● Gained proficiency in PowerShell and Python scripting, developing automation tools like PowerShell modules for daily operational tasks, user-friendly GUIs, and Slack bots to improve team efficiency.● Handled internal helpdesk support calls from global users, including providing coverage during off-hours, and acted as liaison during Critical Incidents.● Internal Networking Subject Matter expert within the team. Worked with Networking Site Reliability Engineers (SRE) in handling networking escalation operations, commissioning and maintaining network devices, refactoring old network codebases. ● Additional subject matter expertise knowledge includes Multi-Factor Authentication and Slack. Experience in developing Interactive LLM bots using LangChain Show less
