Senior Tech Associate
Current- Demonstrated consistent excellence in SysAdmin and escalation operations, maintaining ticket service level agreements (SLAs) and reducing turnaround times while proactively implementing improvements to improve.
- Gained proficiency in PowerShell and Python scripting, developing automation tools like PowerShell modules for daily operational tasks, user-friendly GUIs, and Slack bots to improve team efficiency.
- Handled internal helpdesk support calls from global… Show more
- Handled internal helpdesk support calls from global users, including providing coverage during off-hours, and acted as liaison during Critical Incidents.
- Internal Networking Subject Matter expert within the team. Worked with Networking Site Reliability Engineers (SRE) in handling networking escalation operations, commissioning and maintaining network devices.
- Additional subject matter expertise knowledge includes Multi-Factor Authentication and Slack. Experience in developing Interactive LLM bots using LangChain Show less