Jonathan D. Morgan Email & Phone Number

Austin, Texas, Us

• Partnered with product managers and developers to implement product roadmap using wireframes, user flows, and high fidelity prototypes• Collaborated with a UX design peer to ideate, iterate, and deliver new solutions pages, a cornerstone of the companies' online marketing strategy• Researched user needs and vetted the value proposition of a customer success mobile app by writing a survey that was promoted on SolarWinds's online community and received over 60 responses• Conceptualized, refined, and finalized the customer success mobile app experience, with over 50 full-fidelity screens• Analyzed eCommerce checkout experience and worked with business directors across disciplines to render a streamlined experience

Austin, Texas, Us

• Collaborated with small business owners on two distinct product development projects to identify job-specific user stories and journey maps• Facilitated four user testing sessions and summarized user research and insights to create three personas• Gathered feedback to iterate quickly using sketches to establish information architecture• Adapted prototypes from low to high fidelity with the latest design tools, including Figma, to refine seven-screen wireframes into interactive, pixel-perfect mock ups• Conducted a self-directed redesign of local nonprofit’s key webpages, applying a five-step UX design process to create a more effective, simple, and elegant interaction

Austin, Texas, Us

• Active liaison between NetSuite and customers, constructing company-specific interpretations of technical release rollouts• Proactively began value discussions around customer needs to evaluate product fit and upsell opportunities• Oversaw customer contract renewals to validate licensure and ensure accurate communication with NetSuite

Austin, Texas, Us

• Conducted requirement scoping with business leaders to hone Salesforce Lightning platform configuration requirements in accordance with best practices• Designed, configured, and deployed Salesforce business process automation to streamline operations and reporting • Prepared, conducted, and documented successive sessions of user acceptance testing• Refined and configured customized reports for company executives• Managed project personnel and hour allocations• Configured new Salesforce instance for subsidiary of 500+ employee organization, including profile and security setup, email integration, and reporting. Performed dozens of account data loads to keep customer information up to date

Austin, Texas, Us

• Completed training, quizzes, and projects on the Trailhead learning platform, earning 16 badges• Executed self-paced learning of standard Salesforce.com functionality before transitioning to the role of full-time consultant

Austin, Tx, Us

• Lead a weekly hour-long seminar for 15 first-year UT students• Generated weekly topics and helped coordinate 9 faculty, staff, and student speakers• Facilitated individual meetings with each student to personally guide students toward academic success

• Created and maintained professional relationships with over 110 State Farm offices in the greater Austin area• Researched, developed and implemented plans to expand existing client base• Educated insurance, fleet, and dealership representatives about available discounts and benefits

• Facilitated and led information sessions of 20-35 potential branch managers per week• Managed team of recruitment representatives to organize 8 interest meetings per week• Recruited and interviewed 12 company hires

• Hired and trained more than five employees, including management of work crews through the completion of projects• Designed and implemented marketing plan, which reached the doorsteps of over 2000 households, resulting in a branch revenue exceeding $65,000• Responsible for production management, customer relations, and quality control

• Bid lawn maintenance jobs, negotiated prices, marketed services, provided quality lawn care• Hired and managed an employee• Managed all business financials, and purchased, repaired, and maintained equipment

• Co-wrote, designed, and edited Kickstarter marketing video for client• Developed and maintained successful Kickstarter page that raised over $6,000• Edited, processed, and published 13 podcasts