Jessica Payne Email & Phone Number

- Worked with new clients to gather requirements and launch microtransit and paratransit programs, including Ride Gwinnett in Gwinnett County, Georgia and Senior Services of Southeastern Virginia in Virginia.- Supported both existing and new programs through monitoring KPIs, creating stop networks, ad-hoc data requests and fine tuning back-end settings.- Worked with clients to configure software to meet their needs and the KPI goals of the program. Proactively reviewed programs to look for ways to make improvements for clients. - Conducted in-depth training (both remotely and on-site) of the RideCo platform to ensure clients are making the most out of the product. - Created internal facing documentation to improve internal processes, organized and conducted weekly knowledge sessions to improve knowledge sharing across the Customer Success team.

Applied effective learning strategies to improve students' study skills and understanding of high school level mathematics. I have experience preparing lesson plans tailored to students' specific needs. I have provided homework support as well as aided in exam preparation.

Waterloo, Ontario, Canada

Analyzed data for the Monthly Survey of Manufacturing. Investigated industry trends using PowerBI and resolved data inconsistencies. Participated in QA testing for the implementation of new survey versions. Received a recognition award for work performed in high pressure situations.Used regression techniques to model manufacturing sales for each of the 21 manufacturing industries in attempt to provide an early indicator for manufacturing sales and improve the current flash estimate. Compiled results of the analysis into a report including a discussion on methods, results and recommendations. Investigated discrepancies between the Monthly Survey of Manufacturing and the Annual Survey of Manufacturing and reconciled differences to improve the quality of the data. Responsible for upholding strict confidentiality requirements as outlined by The Statistics Act. Used R extensively to process raw data files, automate the model selection process, visualize industry trends, and make predictions for future manufacturing sales.Completed monthly tasks related to the methodology of the survey such as analyzing proposed changes to the sample.

Actively participated in the running of the course by revising assignments, creating weekly walk-through videos of course concepts, attending weekly meetings to discuss and improve the course on the OpenEdX platform, running python scripts to collect assignments, and marking assignments. Participated in daily meetings with 2 other ISAs to discuss and divide up daily tasks. Maintained the course page on D2L. Held daily virtual office hours for students in groups and one-on-one through Microsoft Teams, improved live debugging skills by identifying problems in students code. Exercised excellent time management skills in a remote work environment. Prepared assignment marking notes and further coordinated and held marking meetings for a team of Teaching Assistants.

Adapted to working online and gained valuable time management skills. Took initiative to create a document with tips for working online for future online Instructional Support Assistants (ISAs). Developed strong debugging skills through real-time virtual office hours. As the only CS115 ISA, I was actively involved in the course; I planned and presented weekly videos to review course concepts and proof-read course materials such as assignments. I used a variety of communication skills to communicate with course staff and students virtually such as MSTeams, Zoom, and Thunderbird. I was a main point of contact for students enrolled in CS115. Organized and held virtual weekly meetings to present marking schemes to a group of teaching assistants. Held daily office hours where I was able to recognize and adapt to different learning styles which allowed students to get the help needed.

Provided support to over 800 students enrolled in CS115 through teaching lab sessions, holding office hours for both individual students as well as groups of students. Communicated with students via email, discussion board, as well as face-to-face. Edited and updated the course website using HTML and kept course site on D2L updated. Maintained professionalism while acting as a liaison between students and course instructors. Ran python and bash scripts to facilitate collecting and marking of assignments. Worked closely in a team of 6 Instructional Support Assistants.

Kitchener, Ontario, Canada

Ensured food was prepared to company and customer standards. Delegated responsibilities among other employees to maintain cleanliness within the restaurant. Maintained a balanced till.