Amanda Smith Email & Phone Number

Waterloo, Ontario, Canada

Responsible for the success of the RideCo product suite, from the overall product roadmap to specific product requirements through to delivery to the market and end of life. Involved through all stages of the product line’s lifecycle and work closely with customers, product, engineering, marketing, sales, and operations teams.

Responsible for working with and maintaining productive client relationships, analyzing customer operations data, custom tailoring solutions to meet each individual client's needs, running service simulations, assessing KPIs, and consistently driving customer improvements to solve mobility challenges faced by communities across North America.

Waterloo, Ontario, Canada

London, Ontario, Canada

• Named 2021 Research Team MVP• Answered ad-hoc business questions leveraging a combination of SQL queries, Salesforce data, client survey responses, and secondary research• Identified gaps and data integrity issues throughout the organization and collaborated with the Information Technology department to remedy those issues • Developed reporting frameworks to streamline the communication of data across the organization supporting program evaluation and product roadmap… Show more • Named 2021 Research Team MVP• Answered ad-hoc business questions leveraging a combination of SQL queries, Salesforce data, client survey responses, and secondary research• Identified gaps and data integrity issues throughout the organization and collaborated with the Information Technology department to remedy those issues • Developed reporting frameworks to streamline the communication of data across the organization supporting program evaluation and product roadmap decisions• Created and began executing a brand-new client surveying plan that will allow all departments to coordinate surveying methods to complement each other and make the most out of our client contacts• Monitored and reported on trends in human resources, e-learning, client surveying, and statistical methods knowledge areas Show less

Waterloo, Ontario

• Project managed proposal responses, simultaneously managing multiple teams ranging from 4-10 people ensuring milestones are met and final deliverables are completed on time• Held a win rate of 87%, shortlisted ~$11M USD of revenue, and logged approximately 1200 project management hours• Reviewed internal, customer, and applicable public sector policies to ensure all bids are compliant• Utilized SalesForce to track, maintain, and analyze team’s data; Including relations between… Show more • Project managed proposal responses, simultaneously managing multiple teams ranging from 4-10 people ensuring milestones are met and final deliverables are completed on time• Held a win rate of 87%, shortlisted ~$11M USD of revenue, and logged approximately 1200 project management hours• Reviewed internal, customer, and applicable public sector policies to ensure all bids are compliant• Utilized SalesForce to track, maintain, and analyze team’s data; Including relations between qualifying score and win percentage, revenue by sector, shortlist vs. close percentage, etc. • Coordinated with various departments across the company and with partners to ensure cohesive and informative proposals to customers Show less

Waterloo, On

• Supported proposal managers with various tasks throughout the entire proposal lifecycle from intake to submission to the customer• Performed light writing and editing, maintained team schedules, and managed proposal content, boilerplates, and templates• Assisted the broader sales team by answering general internal questions and vendor questionnaires in order to deliver answers to customer’s requests in a timely manner• Managed the team's metrics and the content archive to ensure… Show more • Supported proposal managers with various tasks throughout the entire proposal lifecycle from intake to submission to the customer• Performed light writing and editing, maintained team schedules, and managed proposal content, boilerplates, and templates• Assisted the broader sales team by answering general internal questions and vendor questionnaires in order to deliver answers to customer’s requests in a timely manner• Managed the team's metrics and the content archive to ensure workloads were balanced and information was accessible across the company Show less

Waterloo, Ontario, Canada

• Organized and extracted data from databases to answer questions asked by the directors of the office and the University• Analyzed and identified trends in survey and institutional data to identify strengths and areas for growth in office programming• Developed measurable outcomes for programming in the office and created reliable measures, including surveys and metric calculators, to monitor progress towards these outcomes• Presented oral aggregated findings in conversational… Show more • Organized and extracted data from databases to answer questions asked by the directors of the office and the University• Analyzed and identified trends in survey and institutional data to identify strengths and areas for growth in office programming• Developed measurable outcomes for programming in the office and created reliable measures, including surveys and metric calculators, to monitor progress towards these outcomes• Presented oral aggregated findings in conversational terms to managers and teams throughout the office• Created visual and written reports on data such as survey results, open and click rates for e-mail communications, attendance numbers, satisfaction rates, etc. Show less

Master Of Public Service, M.P.S, 2X U-Sport/Oua All-Academic

Activities and Societies: Varsity Women's Hockey

Bachelor Of Arts (B.A.), Psychology Research Specialist

Activities and Societies: Varsity Women's Ice Hockey Criminology and Political Science minor