* Supervise and manage the UNICEF Facilities Management Help Desk Team which supports over 1,400 staff members located in New York Headquarters. Monitor requests for services from staff, divisions and external parties. Provide statistical data and reporting on service requests and services provided. * Monitor and review services provide by all contracted vendors to ensure quality of service, timely completion and specifications are within contracted parameters. * Liaises with internal partners and external vendors on the automation of process, installation and daily management of monitoring applications. Document and streamline Administrative Management Services related operating procedures, with a focus on improving efficiency and standardization. Design and implement Help Desk Service system for recording and management of service requests.

* Support UNICEF and the New Talent Team's effort to reach out and attract a larger and more diverse pool of applicants.* Develop, maintain and promote UNICEF outreach tools and talent pipelines for hiring manager and recruiters across UNICEF * Measure and report the impact analysis of outreach activities on the quality and quantity of applicants* Support specific recruitment outreach campaigns and build capacity* Plan all yearly outreach activities, costs, expenditures and budgeting

* Provide support to the audit process performed by the UN Board of Auditors* Facilitation of formal communication between the Comptroller and the UN Board of Auditors* Distribute audit observations and management letters to focal points, following up with various levels of management for timely responses* Review internal audit reports to identify issues relating to financial and administrative management in Headquarters and Regional / Country Offices;* Provide support to the oversight process performed by external bodies, such as the EC, DfID and other donors, JIU and ACABQ

* Supporting the management of cost-effective, efficient and secure operations, in support of administration and implementation of the Digital Transformation Project* Support the development, implementation and management of systems for procuring, tracking and analysing of web, social media and multimedia services* Assist the sections staff by maintaining an overview of initiatives across the section, identify synergies, opportunities and overload.* Support the financial, budget, procurement and HR management for the section - ensuring accurate and consistent interpretation and application of relevant operational policies and procedures* Suggest changes for the section by providing comprehensive reports regarding improvements or changes needed to reach current and future goals.* Participate and/or facilitate strategic discussions and where necessary, provide operational input.* Support digital strategy team in identifying, recruiting and supervising staff, consultants and technical resources as necessary.Project Management for the Digital Transformation Project* Project lead for procuring a social media content management and analytics dashboard for use by headquarters staff running UNICEFs global social media accounts and branded sub-accounts, and by personnel running country and regional office branded accounts.* Project lead on procuring a new industry-standard hosted Digital Asset Management and content management system to store, search, and distribute photographs and videos acquired by UNICEF offices around the world for access by a global network of internal and external partners.* Project lead on procuring a cloud-based, enterprise software that allows clients to manage, track and evaluate multiple content workflows

* Determine appropriate entitlements and prepare corresponding documentation for new appointments, transfer and separation of staff. * Brief staff members on allowances, benefits and administrative procedures to implement conditions of service.* Guide clients on a variety of issues including interpretation and implementation of Staff Rules, Regulations and UNICEF policy directives. * Generate and verify accuracy of information in bi-monthly and monthly payroll reports to ensure that salaries are affected with correct entitlements.* Run and maintain monitoring reports on contractual status, dependency allowances, mobility and hardship etc for timely follow-up action.

* Completed all the administrative, budget and website duties related to the planning, launch, implementation and evaluation of three NETI programs between April 2008 to April 2011. * Redesigned and revamped the web framework for the NETI website to launch programme globally* Coordinated the advertising campaign including design of NETI advertisements as well as coordination with selected external websites (Ex. Economist, DICE, etc.) for recruitment.* Conducted preliminary screening of NETI applications against established criteria and competencies, taking into account qualifications, field of work, post requirements and eligibility to apply, in order for the HR Specialist to short list suitable candidates for further processing through the assessment centre * Managed the preparation and logistics of the workshops’ agenda and participants. * Assigned as a HR divisional Budget Focal Point and Managed the NETI budget in regards of procurement, payment processing, budget monitoring for a total of $19 million dollars from 2008 to 2011. * Successfully prepared documentation for approval from the Contract Review Committee (CRC) for a total of $1.2 million dollars in institutional contracts.* Assisted in the creation and administration of consultant contracts and process payments, DSA and invoices based on deliverables. Received and certify invoices, obtain approval for payment of invoices, * As Travel Focal Point, created Travel Authorization, Travel Claims, Daily Subsistence Allowance (DSA) payments and arranged air fare entitlements and other travel arrangements.* As ITD Focal Point, processed E-SAF requests for access to UNICEF IT systems and maintained equipment inventory and supplies.

* Assist in the screening process for the recruitment campaign applicants, which involves creating assessment matrixes based on academic/professional qualifications & criteria, short listing candidates for easy review and access. * Process applications for vacancies, including preparing and maintaining case files for candidates, ensuring and monitoring the applicants’ status entering individual data into the tracking spread sheet system. * Maintain a roster of external talent pool and participate in preliminary telephone interviews with potential candidates interested in UNICEF.* Assist with the planning and organization of recruitment events, campaigns and distribution of the materials* Attend career fairs and provide UNICEF career information/guidance to prospective graduate students/alumni.* Design and create various promotional materials/tools.. * Assist in creating applicants monitoring system that will help track new Global Talent Management Programme applicants/participants for quick and easy access.* Assist in carrying out the selection process of individual and institutional consultants (SSA) and process/administer the SSA contract according to UN/UNICEF rules, regulations, procedures and policies.Draft and process Individual and Institutional SSA Contracts and amendments for consultants.

* Performed the full range of office management and administrative support functions* Contributed on creating the official website on Children and Armed Conflict for the Graça Machel Strategic Review and the Children and Conflict Web-Tool Website.* Managed budget allocation status on $1.6 million dollars in NGO and Donor contracts.* Compiled Budget Reports for overview of Machel Budget forecasts, current expenditures and availability of funds for budget meetings. * Prepared and maintained TORs and contracts with other organizations and consultants

* Compiled reports and background materials; prepared syntheses and analysis of material, in support of Tsunami-related activities.* Assisted in the organization of meetings/workshops; arranged for workshop facilities, coordinated set-up and materials, provided travel and logistic support to participants and provided support during workshop.* Managed, maintained and gave support of database for the Tsunami and Evaluation Office filing system.* Responsible and managed the Recruitment Phase of each Tsunami Evaluation Project in Indonesia, Sri Lanka and Maldives* Assisted in the preparation and posting of TOR and recruitment letter for each Tsunami Country Evaluation* Drafted Individual Contractor Contracts and amendments for tsunami related consultants and administered invoice payments and processing. * Prepared PCA’s and SSA’s between UNICEF and other organizations (Ex. ALNAP, OCHA and UNDP). * Managed, reviewed and assisted in the copy-editing and translations of the Tsunami Synthesis report and 3 country case studies. * Responsible for coordinating the printing process, publication and distribution of final reports to regional and country offices.

* Responsible for maintenance and support for the Evaluation Reports Submission Website and Evaluation and Research Database * Created, organized and updated new and in-coming database files for quick and easy access.* Assisted evaluation officers and consultants in preparing travel itineraries, requests and claims; assisted in securing visas, medical and security clearances; coordinated airport transportation and hotel arrangements