Pamela Johnson Email & Phone Number

United States

Monroe Nc

• Supplies leadership, guidance and direct supervision to direct supports within the unit.• Collaboratively works with other departments to strategically link organization goals and objectives to appropriate learning interventions to promote greater organizational effectiveness. • Promotes data driven analysis of all training initiatives, to determine the effectiveness of training and learning; and to recommend areas of improvement to achieve better outcomes. • Oversees the design, development and editing of training. Has currently aided with the development of over 70 trainings, including online and traditional training. • Currently supervising the development of a Training Academy Program model that focuses on staff development and career planning. • Markets the training program through various mechanisms within the agency to enhance employee awareness and participation. • Analyzes skill gaps that are present within the departments. Consults with the program’s senior managers to address identified gaps and makes recommendations for appropriate learning solutions. • Currently engaged in 4 major training initiatives that will completely overhaul the training process for these departments. • Develops collaborative relationships with staff who are subject matter experts to help translate their knowledge into effective learning experiences. Uses research to create training programs that are customized to meet the needs of the program. • Maintains open communication and cooperative, courteous relationships with employees supplying consultative services on learning and training needs. • Designed and conducted a six-part training series for senior management on the 7 Habits of Highly Effective People.

Charlotte, North Carolina Area

• Ensure that the company follows over 200 laws and regulations regarding fleet transportation including applicable Federal and State regulatory requirements (FMCSA, DOT, 49 CFR and others).• Liaise and negotiate with over 150 brokers and shippers regarding the shipping of freight.• Continually improve and develop business performance within the constraints of legislation, fuel costs, etc. to ensure a 60-65% profit margin on each load of freight commissioned.• Oversee the effective implementation of driver/fleet compliance management processes including but not limited to driver qualifications, record keeping, Hours of Service, drug/alcohol program, etc. • Provide proactive oversight and create, revise, implement and support transportation compliance policies, procedures and incident and cost reduction requirements and driver compliance. • Perform data and program assessment reviews to improve performance monthly. • Perform internal policy and regulatory (local, state and federal) compliance audits quarterly.• Organize and present management information such as strategic planning initiatives, statistical performance, etc. to leadership at least 4 times per year.• Develop training/communication tools and other associated site training resources and perform training activities within the company.• Submit over 30 required regulatory filings within the appropriate deadlines annually.

Rock Hill Sc

• Completely rebuilt a struggling management team that was responsible for clinical services in the entire state of South Carolina.• Implemented systems and processes to improve efficiency and reduce agency costs related to time, travel and supplies. Thereby increasing the profit margin of the company by 30%.• Created and implemented a strategic business plan for profitable growth; realized a 20% improvement of effectiveness through improved scheduling, quality, and communications.• Inspected 4 departments to verify compliance with corporate standards, state/federal regulations and licensing mandates.• Hired, trained, and developed over 15 Middle Managers within 4 regions, providing performance evaluations and coaching.• Realized improvement of the denial rate to nearly zero for authorization of service requests in 2015-2017; this resulted in an increased reimbursement for 95% of the services provided. • Introduced a post-employment support structure that encompassed ongoing training and education for staff using online videos, protocols, live webinars, and clinical supervision. • Guided and oversaw a staff of 50 employees and over 200 clients statewide. • Organized and planned for community events and presentations related to mental health services and supports. • Developed over 20 training protocols for Middle Management and Paraprofessional staff to assist them in understanding the rules and regulations governing the agency’s business. • Collaborated with various community partners (local and state agencies) to ensure continuity of care for the individuals being served. • Revamped a 20-course training curriculum in less than 1 month; ensured that over 60 employees completed the entire training curriculum with a passing score of 80% or more in less than two months.

Rock Hill Sc

• Successfully wrote Request for Proposals to be awarded 6 contracts with the State of South Carolina. • Developed, monitored and improved key performance metrics for operations including client satisfaction, productivity and efficiency data.• Planned, selected, and executed new departmental plans for training and success in functional areas to result in a profit center driven approach.• Managed strategic partnerships with both internal and external business units; identified business needs and opportunities statewide; established priorities; and made recommendations on allocated resources to maximize client satisfaction.• Served as the Primary Mediator for issues impacting both employees and clients to resolve informal and formal complaints. • Provided thought leadership and best practices; both internally and externally around business transformation.• Created monthly reports for clinical record audits, satisfaction surveys, enrollment and termination data. • Developed competency assessments used in the hiring assessment and training of all staff within the agency. • Chaired multiple committees and monthly meetings to include: Client Rights, Quality Assurance, Leadership Development, Middle Managers, and Executive Team.

Charlotte, North Carolina Area

• Developed over 300 comprehensive agency policies and procedures for both clinical and human resources departments resulting in agencies being credentialed with regulatory bodies 100% of the time. • Designed, coordinated and provided expert and timely training to 60 agencies on essential and best practices training topics necessary to meet Agency, State, Medicaid and National Accreditation standards.• on how to conduct in-depth and impartial internal investigations. • Mentored Middle and Upper Management staff on effective supervision and management of employees, resulting in the agencies decreasing staff turnover by 10-25%. • Guided over 10 agencies to achieve three-years National Accreditation. • Facilitated 20 leadership and management training seminars for supervisory personnel.• Created 15 individualized training and development programs including career path planning and advice. • Developed and implemented an internal craft skill assessment, as well as comprehensive training program. • Managed quality assurance program including frequent on-site evaluations, internal audits and customer surveys. • Functioned as the Subject Matter Expert in agency, state and federal regulatory policies. • Provided information and educated over 400 families in the community to assist them with seeking mental health, developmental disabilities and substance abuse treatment. • Conducted in-depth training and public presentations to more than 500 internal and external partners.• Drafted more than 30 comprehensive communications, memorandums and trainings on various regulatory topics. • Facilitated and chaired 5 interagency committees monthly that was responsible for making organizational recommendations on policies and protocols. • Consulted with leaders, managers and other subject matter experts to develop effective training and communications for internal and external stakeholders.

Kannapolis Nc

• Functioned as the Subject Matter Expert in agency, state and federal regulatory policies. • Provided information and educated over 400 families in the community to assist them with seeking mental health, developmental disabilities and substance abuse treatment. • Conducted in-depth training and public presentations to more than 500 internal and external partners.• Drafted more than 30 comprehensive communications, memorandums and trainings on various regulatory topics. • Facilitated and chaired 5 interagency committees monthly that was responsible for making organizational recommendations on policies and protocols. • Consulted with leaders, managers and other subject matter experts to develop effective training and communications for internal and external stakeholders. • Collaborated with other departments to successfully facilitate changes in services without interruption to the recipients. • Collaborated with State and local partners to develop comprehensive solutions regarding issues surrounding eligibility for services. • Promoted and elevated the awareness of Cardinal Innovations in the business community. • Successfully established effective systems for record retention by creating a training database.

Masters Of Science, Human Services, General, Gpa 3.9

Bachelors Degree, Communications

Graduated Magna Cum Laude