Jessica Vanderbeek Email & Phone Number

New York City Metropolitan Area

• Developed and maintained account management systems, enhancing data accuracy and processing efficiency.• Collaborated with Sales and Accounting teams to integrate client data and resolve technical issues.• Automated invoicing and payment workflows, reducing manual errors and processing time.• Analyzed and optimized billing systems, contributing to improved financial operations.• Developed and maintained account management systems, enhancing data accuracy and processing efficiency.• Collaborated with Sales and Accounting teams to integrate client data and resolve technical issues.

New York

• Conducted training sessions to enhance team skills, focusing on problem-solving and technical support.• Managed a team of 20-60 employees, developing action plans to improve performance.• Monitored and evaluated employee performance, providing feedback to enhance service quality.• Implemented strategies to manage team effectiveness• Supported quality management with weekly data updates and maintained performance metrics.

New York, United States

• Managed and optimized team workflows, applying performance metrics to improve productivity.• Implemented process improvements and automation to streamline operations and reduce manual tasks.• Utilized data analysis to develop actionable plans for enhancing team performance and quality.• Supported system integrations and technology upgrades to improve operational efficiency.

Albuquerque, New Mexico Area

Collaborated with cross-functional teams, including operations, management, and site teams, to align technical solutions with client needs and contractual requirements.Key accomplishments include:• Resource Management: Efficiently allocated staffing resources and scheduled projects to meet deadlines, demonstrating strong organizational and project management skills.• Performance Metrics Analysis: Monitored and analyzed key performance indicators (KPIs) to track productivity and effectiveness, showcasing a data-driven approach to problem-solving.• Data Security and Confidentiality: Maintained secure and confidential records related to agent performance and sensitive information, emphasizing attention to detail and adherence to security protocols.• Action Plan Development: Created and implemented action plans to address performance issues and enhance team efficiency, highlighting skills in strategic planning and process improvement.Led regular team meetings with 14-20 agents to provide ongoing support, conduct performance reviews, and ensure effective communication, reflecting strong leadership and interpersonal skills.

Computer Software And Media Applications

Communication And Media Studies

Communication And Media Studies