Josh Nelson Email & Phone Number

Virginia Beach, VA, US

Manage a federated team of IT and 9-1-1/3-1-1 personnel we call JTAC - Joint Technology and Communications. Areas of responsibility include computer aided dispatch and NG 9-1-1 programs, business analysis, portfolio management, operational support and analysis, and technology strategy and budget.

Norfolk, Virginia Area

Application support analyst for the Public Safety Program Group; Lead efforts to implement Integrated Public Safety Computer Aided Dispatch; Manage 911 Telephony software; Work with public safety customer departments, primarily for Fire (including emergency management) and ECCS to help procure, implement and manage the entire lifecycle of applications.

Lead department efforts for analysis, implementation, maintenance and support of technology projects. Coordinate internal testing and training. Serve as CAD and Telephony System Administrator. Work closely with IT and other public safety technical staff to provide consistently informed expectations for policy decision making and process development..

Long-term special assignment representing the department in upgrade/replacement of multiple systems. Department liaison/subject matter expert for telecommunications systems including 911 customer premise equipment, ALI database management services and legacy selective router upgrade as part of an overall NG9-1-1 implementation strategy. Also represent the.

Provides immediate oversight of floor personnel assigned to the function of providing emergency and non-emergency service for Police, Fire, and Rescue. Ensures appropriate delivery service to the public is provided in an efficient and expeditious manner; ensures that all orders, directives, policies and procedures pertaining to operational procedure are.