Nitin Jain Email & Phone Number

San Francisco, California, Us

Engineering Head, Sales Cloud at Quadrant3 | Customer Success, Trust Engineering, AI & Productivity InitiativesAs the Engineering Head for Salesforce Sales Cloud, a product line with over $8 billion in annual revenue, I oversee the seamless operation of CRM for our 5.3M+ active users across 160,000 organizations. My role centers on driving Salesforce’s #1 V2MoM priority, Trust, while improving engineering productivity and customer success. My team’s work has been integral to Salesforce CRM’s positioning as a leader in customer success for 15 consecutive years.Key Responsibilities and Achievements:Trust & Testing Transformation: Spearheaded innovative testing methodologies and automation frameworks for Sales Cloud Agentforce, creating a robust definition of done (DoD) for agent functionality and aligning it with Salesforce’s AI and Data Cloud teams to ensure a unified experience.Mergers & Integration Leadership: Integrated six acquisitions (RelateIQ, Spiff, MapAnything, LevelJump, Bonobo.ai) into the Salesforce engineering framework, replacing legacy monitoring, testing, and reporting systems, which reduced escalations by 90%. Led a leaner, high-performance team, achieving better SLAs with a team reduced from 25+ to just seven. Salesforce Easy & Agile Transformation: Core member of the Salesforce Easy team, leading Trust initiatives and contributing to the company-wide shift from three annual releases to a bi-weekly delivery model. As part of the Easy Governance Council, I helped simplify application delivery, enhancing customer adoption and ease of use.Featured Contributions:Developed engineering productivity tools, such as Q3BoT, which improved Security SLA(85% to 99+%) saving hundreds of hours across Salesforce through enhanced efficiency.Delivered prominent features such as Shared Contact, showcased in the Dreamforce “True-to-the-Core” session in 2016.Recognitions: Salesforce 1st President’s Award for Trust Engineering

As a fist Trust focussed Engg leader of a VC backed firm, I owned Quality, Performance, Release and Program management functions for platform (Serena Business Manager), Solutions (Serena Service Manager) and DevOps products (Serena Deployment Automation Serena Release Control). Managed a global team of 27-30 - Accountable for the overall design, improvement, and implementations of testing strategies and tools, and defining/implementing test automation strategy; executing standards, methods, and procedures to determine product release readiness. Improved team productivity by 30% and drop in customer issues by 20%.- Worked with E and C level of management on project delivery, release planning, costing, budgeting, and strategic vision. Drove day-to-day operation activities. - Restructured the entire global QA team organization according to product road maps. Set the role and responsibilities based on individual talent, personality, and career goals. - Managed performance team and performance lab. Worked with the Engg teams team and drive the performance goals for each release. Published Performance KPIs at the end of releases.- Served as a liaison between the SaaS operations, services, and engineering organization. The decision maker in SaaS Go-Live events.

Austin, Texas, Us

Director of Quality Assurance and Program Management - Worked on various initiatives as Quality Leader across multiple releases of Oracle Fusion and Oracle eBusiness line of products in Oracle Sales, Marketing and Finance line of products.- Build a global team ground up and drive product growth across several product portfolio. Hired ICs and mentored them to Sr, and Dir level managers. The team recognized for many first-team achievements work.- Member of several War-Room activities. Improved adoption rate of Fusion ADF framework features in Fusion Applications.- Work with senior and executive management on product status, growth areas, budgeting, and resource allocation, risk mitigation, and other division-wide initiatives.- Key contributor in Fusion Automation Working Group committee. Evaluated automation tools and defined the standards and processes for automation.- Data-driven approach to manage Quality and Release, weekly escalations calls, Go-NoGo meetings, and critical inputs to facilitate decision on product releases.- Attend Customer Advisory Board (CABs) meeting. Talk to reference customers and potential reference customers, gather feedback to drive and improve product growth.Previously several roles from IC2 to Principal engineer (2001 to 2005) and then Manager/Sr Manager from 2005 to 2011.

Ms, Information System And Decision Sciences

Master Of Science - Ms

Bachelor Of Engineering - Be