Jo H. Email & Phone Number

Toronto, Ontario, Canada

building and managing intake and incident processes, building custom workflows and integrations across slack, linear and jira, figma workflows, general support & bug fixes

- Supporting customers in configuring set up of ContactMonkey tool and add-ons- Support sales users in enabling user trials- Evaluate and troubleshoot app issues, generate bug tickets in GitHub, monitor issue resolution- Technical writing for internal documentation- Microsoft/Azure, Sendgrid, Zendesk, Slack administration and integrations- Technical onboarding of new employees- Training as required

Toronto, Ontario, Canada

- Generating, testing, and shipping clean re-usable code to restore or improve access to data for major stakeholders. - Querying internal databases through Metabase/SQL to pull reports, analyze changes, and compare data.- Using Zendesk to coordinate and implement custom solutions for all stakeholders.- Developing custom jobs in Python, and custom scripts for API, to create new solutions throughout the customer journey.- Reporting on bugs through Jira and Slack, and following up across multiple teams, customers and vendors until their solution.- Analyzing our systems and procedures to determine useful product upgrades or changes affecting the customer journey.- Writing feedback, help desk articles, and contributing to the company-wide knowledge base.

Ontario, Canada

- Communicating with online and in-store merchants over email, phones and chat.- Engaging with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.- Offer needs-based solutions, critically considering all aspects of the business. - Advocating for merchants and the Shopify platform by communicating with stakeholders. - Support with theme code-edits and troubleshooting technical issues including POS, app integration and storefront design. - Communicating with multiple teams to find effective long-term solutions for merchants. - Completing essential follow-up documentation after each interaction

Toronto, Canada Area

Administrative duties for retail store and clinic - billing, invoicing, phone calls, troubleshooting at office and customer levelExecuted store objectives, merchandizing plans, and performance targets (KPI)Liaison between the clinic and the retail store, effectively monitoring and maintaining transition from client to customerRecruitment and training of new employees and monitoring their progress & growth within new rolesPerformed administrative functions including ordering and managing inventory, maintaining health and safety, building the store schedule, and ensuring store security.Managed daily operations of the store, including: retail sales, sanitation/cleanliness, balancing tills and deposits, task delegation, and ensuring consistent client serviceMonitored and successfully surpassed monthly, quarterly and annual sales targets

Bachelor Of Fine Arts - Bfa, Art History, Criticism And Conservation

Diploma Of Education, Sql For Data Science