Kim Harley Email & Phone Number

Canada

• Building and leading a team of highly skilled, functioning, and performing individuals, while fostering individual career growth through mentorship, coaching, and feedback.• Leads the development, process, and practice of digital best practices using digital journey mapping.• Adopts the highest level of standardization and automation to drive the effortless experience across all customer engagement functions, and scale for growth.• Accountable for the self-help… Show more • Building and leading a team of highly skilled, functioning, and performing individuals, while fostering individual career growth through mentorship, coaching, and feedback.• Leads the development, process, and practice of digital best practices using digital journey mapping.• Adopts the highest level of standardization and automation to drive the effortless experience across all customer engagement functions, and scale for growth.• Accountable for the self-help knowledge library strategy for digital customer engagement through workstreams that include curating documentation, playbook experiences, and just-in-time education. • Planning, delivering, and managing digital Omni-channel services. Show less

Vancouver, Canada Area

• People management responsibilities of the Support Operations team.• Drive customer success outcomes.• Report on CS activities by building and maintaining performance data. • Identify and make recommendations or introduce new strategies for improvement in the areas of efficiency and productivity.• Accountable for scaling team tooling.

Vancouver, Canada Area

• Accountable for Customer Success training materials.• Delivering training for all new hires onboarding through Customer Success.• Participating in company-wide onboarding.• Working with Product and Team Leads to coordinate ongoing team development.

• eCommerce Consultant • Providing information on selling across multiple Social Media Platforms• Provide resources and advice to market and grow a business.• Experience in Html/CSS, store layout design.• Advice on increasing SEO• Knowledge of Zendesk and Slack

Vancouver, Canada Area

• Studio layout design• Writing and editing training manuals.• Customer experience analysis.• Social media engagement.

Vancouver, Canada Area

• Managing and training staff.• Event planning and execution.• Forecasting sales .• Workforce planning.• Store layout design.• Gather customer testimonials.

• Supporting students and preparing them for higher education/employment.

• Managing a top 20 store to achieve sales targets.• Training and Developing up to 30 members of staff.