Client and stakeholder management for 25+ key accounts. Strategic email and omnichannel consultant, harnessing best practice methods and industry trends and responsible for driving ongoing platform adoption. Delivered strategic business reviews to align account performance with client goals, maximizing profitability and ensuring customer satisfaction and retention. Email, SMS, integration and data compliance specialist.

Senior account director for key client portfolio in digital marketing and Customer Experience initiatives, responsible for driving and ensuring successful client and stakeholder relationships. Management and design of account plans, account retention and growth strategies. Campaign solution design with agency and client stakeholders to achieve marketing and Customer Experience strategic objectives.Customer Success Manager lead, responsible for the design of Touchpoint Group's Customer Success service framework and client implementation strategy. Leadership and training of CSM team, driving initiatives and maturity planning with CX clients.Commercial management, including business development, financial forecasting and reporting, account billing management and contract renewal. Project scoping and budgeting, briefing and resourcing, performance analysis.

Project management and implementation of omnichannel digital marketing activities, event management programmes and customer and data acquisition campaigns. Collaboration with client and agency stakeholders to deliver data-driven digital marketing and customer engagement initiatives using best practice approaches. Develop marketing campaigns and business solutions utilising Ubiquity's Engage marketing platform capabilities to achieve client objectives.Responsible for managing large, complex projects; setting objectives, communicating deliverables and managing stakeholder expectations. Management of project budgets, scope, change management, resourcing and documentation. Key working relationships with designers, developers and other key stakeholders to deliver projects on time and within budget. Client and internal training and workshop facilitation.

Management of the Key Account client portfolio across NZ & Australia for Customer Monitor's NPS and customer experience SaaS platform. Responsible for scoping, design and implementation of CX solution. Analysis and delivery of key customer insights to guide and influence marketing strategies.Ongoing client account management, identifying opportunities for project retention and growth. Customer insights specialist utilizing mixed research methodologies and statistical techniques.Product development and road-map management for the Customer Monitor customer experience platform; including requirements analysis, resource management, testing, and release schedulingResearch design, fieldwork and reporting. Implementation of new business systems and processes.

Execute B2B & B2C research projects, management of qualitative and quantitative fieldwork operations and panel management. Research scoping, design, analysis & reporting. Management of Perceptive business operations, including process development and enhancement, resourcing, financial management including accounts payable, receivable, taxation, payroll and forecasting.

Helpdesk management for service team, call logging and issue management. National Oracle Training Coordinator and Education Sales Support and division accounts receivables. Project administration and company event management.

- Personal Assistant to the Service Manager- Preparation of proposals for service work- Coordination of servicing tasks for Auckland region.