Joan Eells Email & Phone Number

Montclair, New Jersey

Manage portfolio of AT&T mobility global accounts. Service manager and client’s point of contact for all mobility needs and issues. Handle monthly stewardship account reviews with AT&T sales teams and clients, perform customer rate plan analysis’ and provide day to day assistance for client’s mobility needs. Handle and assist with customer equipment.

Florida

• Act as the customer’s advocate and escalation point for all service issues, across AT&T's portfolio for Wireline, Mobility, Hosting, Cloud Applications and Wi-Fi products and services. Service clients through effective.
• Manage expansive portfolio of nationally contracted business clients/accounts.
• Educate customers on self-service resources, including implementation and training of Premier web portal for telecom managers. Subject matter expert of billing, activation and equipment fulfillment systems, offering.
• Conduct stewardship meetings with clients to regularly review account analysis and trending, as well as focus on strengthening relationship with customer & AT&T.
• Promote and implement revenue generating features, products and solutions and monitor deployment to ensure successful results for Telecom Managers.
• Manage contract implementations and revenue growth projects for new and existing business clients.

Boca Raton, FL / Ft. Lauderdale, FL

• Managed 25 to 30 projects on continuous basis. Implemented new contracts as well as managed revenue growth projects for existing clients throughout U.S.
• Implemented and trained clients on Premier portal and Win CD billing and reporting tool.
• Trained sales teams and Business Care Managers on various tools and procedures associated with national contract implementations.

Ft. Lauderdale, FL

• Administrator and coordinator for South Florida Global Sales Team. Prepared various sales reports on daily basis.
• Handled existing accounts regarding billing issues, equipment ordering, account changes and general information using various systems such as AYXS, CBIS, Fulfilment via the Web, etc.
• Liaison for sales inquires from customers and Account Executives from various markets. Distributed and tracked leads to the Global Sales Representatives in South Florida.
• Sold AT&T service & equipment to global account base. Attended Cellular Days at client locations.

Ft. Lauderdale, FL

• Liaison for all sales related functions. Monitored accounts, strategized with Account Executives, Customer Care, Credit & Activations, Subscriber Receivables, Support Services, etc.
• Coordinator of CDS system used to run credit and activate client phones.
• Prepared documents such as proposals, letters, memo’s, flyers, etc., and handled direct mail productions. Ordered & stocked product brochures, office supplies, etc.
• Produced month end sales reports for sales managers using Excel program.