Joan Eells Email & Phone Number

Montclair, New Jersey

Manage portfolio of AT&T mobility global accounts. Service manager and client’s point of contact for all mobility needs and issues. Handle monthly stewardship account reviews with AT&T sales teams and clients, perform customer rate plan analysis’ and provide day to day assistance for client’s mobility needs. Handle and assist with customer equipment deployments both virtual and on site when in person visits are permitted.-Project/Deployment manager for Geotab device deployment including equipment ordering, tracking, activation and staging and of devices. -Subject matter expert with AT&T mobility equipment fulfillment, billing, ordering/ordering systems, rate plans, etc. to assist client’s needs.-Provide Saturn Wireless’ “White Glove” experience to all customers, establishing strong, professional client relationships.

Florida

• Act as the customer’s advocate and escalation point for all service issues, across AT&T's portfolio for Wireline, Mobility, Hosting, Cloud Applications and Wi-Fi products and services. Service clients through effective and timely communication in person, and via phone, email and web conference.• Manage expansive portfolio of nationally contracted business clients/accounts.• Educate customers on self-service resources, including implementation and training of Premier web portal for telecom managers. Subject matter expert of billing, activation and equipment fulfillment systems, offering solutions for client’s needs.• Conduct stewardship meetings with clients to regularly review account analysis and trending, as well as focus on strengthening relationship with customer & AT&T.• Promote and implement revenue generating features, products and solutions and monitor deployment to ensure successful results for Telecom Managers. • Manage contract implementations and revenue growth projects for new and existing business clients. • Manage the resolution of billing disputes; issue adjustments as necessary.

Boca Raton, Fl / Ft. Lauderdale, Fl

• Managed 25 to 30 projects on continuous basis. Implemented new contracts as well as managed revenue growth projects for existing clients throughout U.S.• Implemented and trained clients on Premier portal and Win CD billing and reporting tool.• Trained sales teams and Business Care Managers on various tools and procedures associated with national contract implementations.

Ft. Lauderdale, Fl

• Administrator and coordinator for South Florida Global Sales Team. Prepared various sales reports on daily basis.• Handled existing accounts regarding billing issues, equipment ordering, account changes and general information using various systems such as AYXS, CBIS, Fulfilment via the Web, etc. • Liaison for sales inquires from customers and Account Executives from various markets. Distributed and tracked leads to the Global Sales Representatives in South Florida. • Sold AT&T service & equipment to global account base. Attended Cellular Days at client locations.

Ft. Lauderdale, Fl

• Liaison for all sales related functions. Monitored accounts, strategized with Account Executives, Customer Care, Credit & Activations, Subscriber Receivables, Support Services, etc.• Coordinator of CDS system used to run credit and activate client phones. • Prepared documents such as proposals, letters, memo’s, flyers, etc., and handled direct mail productions. Ordered & stocked product brochures, office supplies, etc. • Produced month end sales reports for sales managers using Excel program.