Joana Brito Email & Phone Number

Manage full cycle Talent Acquisition process ensuring a frictionless and positive candidate experience.Partner with hiring managers and Talent Acquisition team members to identify key requirements for each role.Develop and maintain a talent pipeline using tactical research methods, sourcing techniques, networking and leveraging the Talkdesk team as our best sourcing asset.Conduct application screening, first touch phone calls, and in-person interviews of candidates.Manage the offer process and conduct reference checks.Keep candidates and relevant Talkdesk team members continually informed throughout the hiring process.

Lisbon Area, Portugal

Plan and execute initiatives to accomplish the candidates hired targets.Control of the candidates' pipeline and result prediction.Recruitment, management, and training of the team.Definition and improvement of processes to increase the efficiency of the team.Give support during the hiring process, including help with decision-making regarding salary negotiations and relocation processes.Be involved in different projects across the company.

Lisbon

Managing the recruitment process (job ads, CV screening, active candidate search through online platforms and internal database, scheduling and performing interviews, reporting and feeeback);Recruitment of various IT profiles (from development to project management).

Lisbon Area, Portugal

Recruitment in the area of Client Services and IT.Treatment of the entire Recruitment and Selection process (placement of advertisements,screening of curricula, scheduling and conducting individual, group and dynamic interviewsand reporting and feedback).Recruitment for contact center, back office and administrative functions for areas ofbanking, insurance and services.Recruitment of IT-related profiles (helpdesk, field technician, data center technician).

Lisbon

Answering calls, providing information and managing complaints.

Lisbon Area, Portugal

Complaints management and customer service, scheduling and maintenance of home deliveries and support to stores, in addition to the various administrative tasks inherent to the function.In the last 6 months I led the department (due to a leave of my superior) managing the administrative work, treasury and the Distribution team (scales, holidays, absences, hiring of temporary staff and support in Recruitment and Selection of new employees).I was also responsible for the training of two people who joined the Department.

Lisbon

Answer calls from Vodafone Customer Support.

Licentiate Degree

Ccp - Initial Pedagogical Formation Of Trainers

Licentiate Degree - Incomplete