Joanna Gregory Email & Phone Number

Bristol, GB

• Key achievements
• Developed and implemented a BA Service Framework (BASF) within the BA function and communicate to the wider business
• Introduce a Statement of Work, aligned to the BASF, which is now completed by all BAs when assigned to initiatives, allowing them to have a clear direction of what is required, and the BA function understand the.
• Creating a skills matrix for the BA Team, allowing each person to be able to identify areas of improvement
• Successfully enrolled and supported 8 BAs onto a working BA Apprenticeship, allowing them to build up a well-rounded tool kit, and be more successful in their role
• Implemented and facilitated quarterly BA Face to Face days, encouraging all BAs to attend the office for the day, allowing us to discuss and improve our team skills with collaborative, engaging sessions

Bristol, England, United Kingdom

- Worked as the Lead BA within the Financial Crime programme, automating the processing of regular reverification and rescreening of c1.8m Clients- Supported with work allocations to other BAs within the programme - Provided coaching / mentoring to other BAs within the programme - Worked with the training team to provide clear training guides and process.

• During my time at Triodos Bank I have worked on some key business projects, some highlights of these are;Implementing Crowdfunding RegulationsThe key skills to complete for these projects were:
• Identify issues with implementing the new regulations
• Problem solving techniques to remove any issues with the new process
• Redesign and mapping of the new Customer Journey
• Signoff on the revised process
• Co-ordination of hard and soft copy changes

Bristol, United Kingdom

• During my time as a Product Analyst within the BIG team my duties have been focused predominantly around the internal Workflow application. My responsibilities included;
• Facilitating feedback sessions with heads of departments/managers to discuss conclusions of analysis
• Reviewing requests raised to identify suitable candidates for automation and/or process improvements
• Providing automated solutions where possible, to reduce risk, process steps, touch points and cost
• Producing process documentation to support implemented changes
• Post live support to the business users

Computershare Investor Services

• During my first 2 years as a Business Analyst I was solely responsible for all small change items raised by the business, this included Regulatory changes, Efficiency process improvements, Cost Saving process.
• Collated and documented requirements
• Held workshops with the business
• Liaised between developers and all relevant business units
• Identified and documented UAT plans
• Co-ordinated UAT sessions with the business areas impacted by the change

• Whilst in the QA team I assisted my Team Leader with various additional tasks. I maintained a coaching log, used to request agents who required coaching, and maintained a database with all agents’ individual monthly.
• Monitoring inbound calls to the contact centre
• Monitoring outbound calls for campaigns
• Provide feedback and coaching when calls were not to the required standard
• Provided support and information to call agents when they were struggling to understand correct processes/DPA procedures and
• Support the training team when new skills were being delivered to new and existing agents

My initial position at Computershare was as a call agent in the Contact Centre. I quickly progressed to the high skill set answering inbound calls from Shareholders, Executors, Solicitors and third parties. During this time I was put forward by my Managers to be involved in User Acceptance Testing for Contact. This involved completing UAT scenarios.

Bcs Diploma In Business Analysis, Pass

Mental Health First Aider

Education record

Bcs, Modelling Business Processes

Bcs

Activities and Societies: Business Analysis Practice

Foundation Certificate In Business Analysis

Bcs Certificate In Requirements Engineering

Lean, White Belt