Joanna Sciulara Email & Phone Number

United States

Mount Laurel, Nj

• Perform background research and gather Intel on new clients• Assist with preparing and maintaining all client documentation• Assist with planning and coordinating all project deliverables• Act as a second point of contact for clients and all groups for client related development, testing, and implementation status• Manage assigned tasks to meet deadlines on all projects to ensure success• Attend weekly conference calls with clients to relay updates and track project progress• Attend required meetings and maintain accurate notes• Analyze client customization requirements and create the appropriate specifications to meet the client’s needs• Develop and maintain professional client relationships and manage expectations with respect to deadlines• Assist with providing Application Support with all related training documentation and customized building plans for all client training sessions• Provide support to the Application Support team by attending remote training sessions• Contribute to Product Development by providing feedback and ideas for continued enhancement of the Retail 20/20 product• Conduct QA testing in Retail 20/20 for new releases, client implementations, and service packs in support of engineering team• Perform special projects as assigned

Mount Laurel, New Jersey

Perform security surveillance for Big Box retail organizations across the US to detect fraud and reduce P&L. Surveillance encompasses all aspects of the retail establishment up to and including point of sale, merchandising, promotion, human error, and fraudCompetent in the use of POS video auditing technologyCompile daily, weekly, and monthly reports and spreadsheets to provide data, all findings and feedback to the LP representatives for the clientConcentration in exception based reporting systems design and implementation.

· Supervised and managed employees to complete individual departmental duties· Responsible for carrying out procedures to open and close store· Responsible for accountability, processing and reconciliation of all store funds· Handled exception reporting, assisted in asset protection and product and loss control· Lead manager handling all customer service issues and services· Handled customer difficulties and disputes in an expedient and tactful manner· Responsible for the employment, career development and training, performance evaluations, compensation, employee motivation, and counseling of customer service team· Maintained G.R.E.A.T Service (company standard for exceptional Customer Service); coached and developed staff to ensure optimal service and strong commitment to community needs; G.R.E.A.T Service Award Recipient