Joanna Bartholomew Email & Phone Number

Phoenix, Arizona, United States

-Successfully managed and led a dynamic team of up to 10 individuals, fostering a collaborative and high-performing work environment.-Conducted regular one-on-one sessions with team members to provide mentorship, support professional development plans, and conduct performance reviews, resulting in improved employee satisfaction and performance.-Spearheaded the recruitment, selection, and training of new employees, ensuring a seamless onboarding process and contributing to the expansion of a skilled and motivated workforce.-Demonstrated a commitment to performance excellence by overseeing the team's adherence to SLAs and monitoring KPI across the central region.-Led and facilitated various project initiatives, implementing process improvements to streamline operations, reduce gaps, and enhance overall team efficiency.-Successfully managed and resolved escalations within the central region markets, collaborating with market managers to implement solutions that improved the quality of work and enhanced customer satisfaction.-Provided strategic oversight to the HOA operations team, addressing escalations, implementing process improvements, and fostering cross-functional communication to optimize processes and outcomes.-Effectively managed and resolved escalations from vendors, demonstrating strong problem-solving skills and maintaining positive relationships to ensure smooth operations within the assigned markets.

Phoenix, Arizona, United States

-Responsible for multiple markets including the third largest by coordinating different field based tasks including, scheduling specialty vendor assessments, managing maintenance on listed inventory, creating work orders for new acquisitions and resale buyer negotiations, dispatching vendors based on home feedback and efficiently managing repairs to resolution.-Supported the field-based team in all aspects of repair and renovation from acquisition to resale by collaborating with other internal teams.-Partnered with the General and Market manager to review vendor performance and capacity to ensure proper resources are allocated to all areas within the market and pin point where resources are needed. -Cultivated strong relationships with market vendors, fostering a seamless repair process and prompt completion of work orders for both listed and resale home inventory. Facilitated change orders, addressed inquiries regarding repair needs, and efficiently resolved any issues related to work orders and vendor portals.-Evaluated interior and exterior home conditions virtually to facilitate the due diligence process prior to acquisition. -Played a pivotal role in facilitating the onboarding and training process for new team members in which I was acknowledged for designing and delivering engaging training sessions, resulting in a notable decrease in follow-up questions and increased topic comprehension

Scottsdale, Az

- Managed project completion of commercial and multifamily projects through project planning, stakeholder communication, and QA of project submittals prior to city and state agencies submission.- Served as the liaison between design consultants, clients, city staff, and internal engineering staff regarding project status, submittals, construction administration, and other issues related to engineering plans.- Responsible for creating and maintaining project plans to ensure projects were completed on time by establishing tasks and deadlines, and holding stakeholders accountable through regular project progress meetings.- Oversaw building management of several company owned properties by coordinating regular building maintenance, negotiating tenant leases, and ensuring regulatory compliance.- Responsible for general HR management including employee on-boarding, recruiting, succession planning, people management, employee development, and retention strategies. Key Accomplishments- Designed and executed a company wide project management process to improve timelineaccuracy and manage client expectations, improving ontime project completion by 60%.- Created and implemented an employee onboarding process ensuring a new employee wasprepared to contribute early and effectively in their new role.

Scottsdale, Az

- Streamlined office operations by effectively managing schedules, coordinating office functions, and overseeing day-to-day activities, enhancing overall efficiency- Conducted comprehensive due diligence for new construction projects, including on-site visits, thorough research on city ordinances, regulations, and the entire procedural requirements for advancing projects from entitlement through permit approval to construction..- Coordinated with homeowners associations and historic preservation committees, by holding neighborhood meetings and maintaining communication throughout the completion of the project.Key Accomplishments- Oversaw the completion of a 4,500 sf office remodel from design to execution by coordinatingwith contractors and subcontractors to complete on time and on budget.- Revamped and assisted in the implementation of a comprehensive project submittal checklists based on project type, entitlement process, and project location, which reduced the need for re-submittals by 50%.

Phoenix, Arizona Area

-Conducted thorough reviews of admission documents, efficiently processed program modifications, and accurately evaluated transfer credit eligibility.-Applied specialized academic policies not supported by the existing system, ensuring adherence to institutional standards.-Managed and prioritized critical requests, maintaining comprehensive records of student academic information.-Handled intricate requests necessitating extensive research, cross-departmental cooperation, and detailed documentation, demonstrating problem-solving acumen and collaborative skills.-Provided mentorship to campus staff on student policy and procedure inquiries, enhancing their understanding and ability to respond effectively to student needs

Tempe, Az

-Rendered key clerical support to the Executive Director of Global Engagement, streamlining administrative processes and contributing to efficient office operations.-Systematically organized and disseminated important documents and information to internal departments and external clients, ensuring accuracy and accessibility.-Played a pivotal role in translating, revising, and editing documents for the Latin America Liaison, enhancing cross-cultural communication and documentation accuracy.-Actively assisted in organizing and managing delegation visits, business trips, and various events, demonstrating strong organizational skills and attention to detail.