Joanna Dawson Email & Phone Number

Rickmansworth, Gb

London, England, United Kingdom

Fulfilling executive leadership and career coaching contracts with London Business School & HULT/Ashridge International Business School. Also Corporate and Private clients. PRO BONO WORK: Supporting clients in the growth & development of their businesses and in their leadership development & transition.Clients include: Tech Start Up | Brewing & Hospitality | Corporate Training and Leadership

London, England, United Kingdom

Working with the MD/Founder to advise, develop and document operational systems and processes for multi-nationals, SMEs and Not for Profit operational systems and processes:• Brand standards• SOPs that are workable and translate well to the operational context• Operational audits and audit guides• Training systemsIMPACTUnderpinning of quality standards, ensuring consistency, compliance and continuous improvement of people and operations.

London, England, United Kingdom

Supporting Executive EMBA candidates across 5 continents and multiple sectors achieve successful career transition through targeted strategies and effective career management.Impact Includes:- Promotion of women to leadership positions - Identifying personal values and career motivators- Unpacking of competencies/skills: aligning to career motivators and targeted roles- Creation of wining value proposition - Building and articulating personal brand- Competency based interviewing skills

London, England, United Kingdom

Developing leadership capability, high performance teams and facilitating career transition across a global pool of 500 + executives, senior managers and post-graduates.Impact includes:• Enabling growth of leaders and transformational leadership actions across diverse cultures and industries.• Improved cultural and emotional intelligence, enhanced leadership agility, ‘mental toughness’ during COVID 19 and effective virtual team leadership. • Creation of dynamic PDPs underpinned by learning strategies that drive achievement of career and personal goals.

Cornwall, England, United Kingdom

Partnering across Business and Operations teams to develop and execute The Eden Project System - the operating model to activate new Eden Projects worldwide, including major new sites- i.e. Eden Project North (Morecombe, UK), Eden Project Qing Dao (China), and affiliated Projects and Programmes.Key focuses are:- Alignment with Eden Project's Strategy: Mission, Vision and Brand Values- Eden Project's Regenerative Sustainability Framework- Operating Manuals: Operating Standard Frameworks, SOPs and Management Practices- Guest First: Optimising the Guest Journey and Experience - Legal and Compliance FrameworksFrom September 2023 Working with the CTO to plan and execute Transformation initiatives.

Nairobi

Java House: A coffee-led, casual dining concept: 65 Stores/14 cities - Kenya, Uganda and RwandaEngaged to review and develop operational standards, processes and training in readiness for franchising. Impact• Defined core technical and operational competencies in partnership with HR and Operations: coached local teams in the development of Core Operational Skills and Management Training programmes.• Delivered Franchise Operations Manual: detailed brand standards, workable SOPs, quality control and management systems covering Site Operations, Audit, Legal, HR/Training, Property and Supply Chain.• Underpinned all terms and conditions of the Franchise agreement.

Dubai

Established a Talent Management Consultancy with an emphasis on competency-based leadership, career and performance solutions. Strategic partnerships with talent assessment and accredited coaching providers. (see portfolio of KEY PROJECTS attached)

Facilitation of Career Management Workshops and competency based interviewing simulations to support EMBA candidates in executive career management and transition.

Dubai, Uae

Partnered with HR Solutions channel to design and deliver bespoke solutions for clients in the ME region.Key Client Project:Kamal Osman Jamjoom (KOJ) Group LLC: Engaged by multi-channel ME retail group for 6 months to manage, coach and upskill KOJ Learning & Development team and lead the design of bespoke talent and learning solutions.ImpactDesigned and executed first KOJ Management Development programme for high potentials. Delivered bespoke competency framework for retail operations with aligned learning and development roadmap by role. Upskilled learning and development team in training needs analysis, competency mapping and programme design.

Dubai, Uae

Market Portfolio: Turkey, Russia and CIS, South Africa, Kenya, Uganda, Middle East, India, Pakistan & Sri Lanka (1,600 employees)Responsible for the execution of customised Talent Management solutions in line with Global business objectives. Impact• Coached and mentored Heads of HR/Learning and Development Managers remotely in effective deployment of Learning Management System (Cornerstone) locally, incorporating performance management and e-learning core curriculum (Skillsoft).• Targeted talent management interventions with Regional Heads of Business Lines, in line with team performance development needs and high potentials identified through succession planning.

Boutique Human Resources and project management company operating in the Middle East, Asia and AustraliaDesigned and executed Nationalisation projects for high profile government & semi-government organisations to identify, build and develop talent pipelines against corporate leadership competencies. Impact• Data driven assessment centres that benchmarked and identified emerging leaders and high potentials.• Selection of high potential graduates for engineering scholarships to attend internship programme within the semi-conductor manufacturing industry.• 1:2:1 leadership coaching and mentoring, driving ownership with blended learning approach.• Bespoke design and facilitation of competency-based team workshops aligned to corporate learning strategies.

Costa Coffee Global Franchisee Estate: UK, Ireland, Europe, Russia, MENA, India, China: Beijing and ShanghaiAppointed by the International Operations Director to: • Develop and execute brand operational frameworks by function for the sustainable growth of a Global Franchise network.• Complete secondments to Russia and China, working locally with Joint Venture partners to set up and open new markets.Impact• Propelled the growth of a global franchise estate to 20 countries, 63 Franchisees and 446 retail sites.• Designed and implemented Global induction and learning and development systems. • Partnered with Chinese & Russian management teams locally and opened new markets, ensuring brand ‘know-how’, quality control and self-sufficiency across all business functions.

Key Franchise Partners: Emirates Group, Americana Group, Jawad Business Group, KASCO, Symeonides Group & Devyani InternationalPromoted to a pioneering role in the MENA hub team to execute learning and development & service quality strategy across the MENA Franchise estate.Impact• Coached and mentored Franchisee management and operations teams in critical drivers of team performance and service excellence. Achieved brand standards of 92.46% average across MENA. • Delivered 47 new store openings through leadership of core operational skills and training processes: 2006/7

Retail Estate of 2,600 employees. Growing UK Franchise Estates of 30 + individual & corporate partners.Responsible for Project Management of Learning & Development frameworks for UK retail and franchise estateImpact• Customised and implemented Franchise Learning and Development systems: UK Franchise 2003• Design and execution of ‘The Journey’: workplace learning & development programmes delivering induction, development and progression across the brand estate: UK Retail 2001/2

Education record

Education record

Pgce, English And Drama

A Levels: English, Modern History & Politics

Activities and Societies: Old Carthusian

Leadership Coaching - Global Mba, Emba, Mba, Mim And Mif., Psychometrics/5-Steps Competency Framework/360 Feedback

Leadership Coaching: Psychometrics/5-STeps Competency Framework/360 Feedback and Personal Development Planning

Bachelor Of Arts - Ba, Drama With English And Psychology, 2:1