Joanna Meshensky Email & Phone Number

Huntsville, Alabama

• Engage with end-users to define their objective and requirements
• Install, configure, and test operating systems and software including server and workstation deployments of Windows and Linux
• Provide ongoing management, maintenance, and end-user support for information systems
• Collaborate with end-users to troubleshoot and resolve mission critical incidents
• Perform root cause analysis to eliminate problems before additional incidents occur
• Audit systems to verify and maintain security posture and ensure compliance with policies

Huntsville, Alabama, United States

• Installed, terminated, and tested infrastructure cabling including CAT5E, CAT6, and Fiber Optic cabling in accordance with best practices
• Managed project for Windows 10 migration maintaining the highest levels of information security and stability
• Resolved customer reported incidents to maintain mission readiness
• Consolidated 5000 users from disparate locations into a single unified facility without unnecessary loss of productivity or mission impact
• Configured, deployed, and supported workstations, VoIP Phones, KVM Switches and Printers
• Deployed and managed users, systems, configurations, and software loads through Active Directory and SCCM

Huntsville, Alabama, United States

• Installed, terminated, and tested infrastructure cabling including CAT5E, CAT6, and Fiber Optic cabling in accordance with best practices
• Managed project for Windows 10 migration maintaining the highest levels of information security and stability
• Resolved customer reported incidents to maintain mission readiness
• Consolidated 5000 users from disparate locations into a single unified facility without unnecessary loss of productivity or mission impact
• Configured, deployed, and supported workstations, VoIP Phones, KVM Switches and Printers
• Deployed and managed users, systems, configurations, and software loads through Active Directory and SCCM

Nashville Metropolitan Area

• Managed migration to cloud based domain management without compromising security
• Standardized policies and procedure for IT operations to enhance end user experience with management buy-in
• Rolled out service desk operations to support end user needs while minimizing downtime due to incidents
• Protected critical business information from loss through implementation of backups and disaster recovery planning
• Tracked all IT assets to maintain accountability
• Secured information systems and networks through the implementation of GPOs, Antiviruses, and Firewalls

Huntsville, Alabama, United States

• Processed payments and returns while ensuring all policies were upheld
• Fielded question from customers using information from the Inventory Control System
• Mentored teammates on company policies and procedures to maximize efficiencies and customer satisfaction
• Inspired teammates to customer service excellence in written and verbal communications
• Facilitated customer service initiatives to drive innovation and improvement for the customer

Bachelor Of Science (Bs), Management Information Systems, General

Associate Of Science - As, Business