Joanna Meshensky Email & Phone Number

Huntsville, Alabama

• Engage with end-users to define their objective and requirements• Install, configure, and test operating systems and software including server and workstation deployments of Windows and Linux• Provide ongoing management, maintenance, and end-user support for information systems• Collaborate with end-users to troubleshoot and resolve mission critical incidents• Perform root cause analysis to eliminate problems before additional incidents occur• Audit systems to verify and maintain security posture and ensure compliance with policies• Ensure high availability through backups, disaster recovery planning, and preemptive security response to evolving threats• Secure systems in compliance with DISA STIGs and best practices through SCAP scanning and GPO policy enforcement• Manage high complexity projects to meet customer-driven changes and infrastructure enhancements

Huntsville, Alabama, United States

• Installed, terminated, and tested infrastructure cabling including CAT5E, CAT6, and Fiber Optic cabling in accordance with best practices• Managed project for Windows 10 migration maintaining the highest levels of information security and stability• Resolved customer reported incidents to maintain mission readiness• Consolidated 5000 users from disparate locations into a single unified facility without unnecessary loss of productivity or mission impact• Configured, deployed, and supported workstations, VoIP Phones, KVM Switches and Printers• Deployed and managed users, systems, configurations, and software loads through Active Directory and SCCM• Trained teammates on processes and procedures for life-cycle management of both classified and unclassified equipment.• Configured and deployed Windows images with the latest security patches and brought systems in line with DISA STIG requirements.

Huntsville, Alabama, United States

• Installed, terminated, and tested infrastructure cabling including CAT5E, CAT6, and Fiber Optic cabling in accordance with best practices• Managed project for Windows 10 migration maintaining the highest levels of information security and stability• Resolved customer reported incidents to maintain mission readiness• Consolidated 5000 users from disparate locations into a single unified facility without unnecessary loss of productivity or mission impact• Configured, deployed, and supported workstations, VoIP Phones, KVM Switches and Printers• Deployed and managed users, systems, configurations, and software loads through Active Directory and SCCM• Trained teammates on processes and procedures for life-cycle management of both classified and unclassified equipment.• Configured and deployed Windows images with the latest security patches and brought systems in line with DISA STIG requirements.

Nashville Metropolitan Area

• Managed migration to cloud based domain management without compromising security• Standardized policies and procedure for IT operations to enhance end user experience with management buy-in• Rolled out service desk operations to support end user needs while minimizing downtime due to incidents• Protected critical business information from loss through implementation of backups and disaster recovery planning • Tracked all IT assets to maintain accountability • Secured information systems and networks through the implementation of GPOs, Antiviruses, and Firewalls

Huntsville, Alabama, United States

• Processed payments and returns while ensuring all policies were upheld• Fielded question from customers using information from the Inventory Control System• Mentored teammates on company policies and procedures to maximize efficiencies and customer satisfaction• Inspired teammates to customer service excellence in written and verbal communications• Facilitated customer service initiatives to drive innovation and improvement for the customer

Bachelor Of Science (Bs), Management Information Systems, General

Associate Of Science - As, Business