• Assists in leveraging Blackbaud in school financial aid and admissions operations.• Provides analysis that supports financial aid award determinations.• Supports Diocesan funding compliance and the application of awards to student accounts.• Processes financial aid applications (FACTS applications).• Maintains various database of students, financial aid and admissions information.• Assists prospective student families in providing resourceful information regarding the admission process and financial aid eligibility.• School wide resource for data collection and distribution of reports.

• Served as a liaison, consultant, trainer and subject matter expert for Kent State University's main scholarship platform - ScholarshipUniverse.• Oversaw and lead the entire onboarding and implementation process of the scholarship software, ScholarshipUniverse, for Kent State University and its respective clients and stakeholders, including more than 110 individual departments, colleges, campuses, and areas with more than 200 scholarship administrators and staff members across the university.• Managed implementation activities, including time commitment, organization of help sessions for clients, creation of various training video tutorials, procedural documents and handouts, and other vital resources related to the implementation and onboarding of the scholarship system.• Analyzed and evaluated financial viability of students and/or families, provides advice and counsel regarding available financial aid and scholarship opportunities, eligibility requirements and application process.• Oversaw scholarship awarding for over 65 foundational (funded through generous gifts and donations by family foundations) and institutional scholarships offered by the University Office of Scholarships and Financial Aid.• Reviewed and assessed students' financial aid and scholarship eligibility based on their Cost of Attendance, the estimated total cost of attending college in each year.• Served as a liaison and works collaboratively with Kent State University Foundation (a not-for-profit entity that receives gifts on behalf of the university), manages and invests those funds, and administers them in accordance with donor wishes.

• Subject matter expert in online testing software - Examplify i.e., ExamSoft and National Board of Medical Examiners (NBME) Portal.• Managed and oversaw the composition and coordination of operations related to NEOMED's colleges and programs - in person and virtual online testing.• Served as a consultant and trainer to course directors/faculty and course coordinators regarding question bank management, exam creation, rubric assessments, and valuable data for grading performance assessments.• Collaborated with the college leadership team members to clarify and resolve issues with respect to exam administration.• Worked collaboratively with ExamSoft and NBME portal client partners as well as NEOMED Information Technology support staff to resolve issues related to testing and development of data systems and sources to support the university's curriculum needs.• Managed exam report distribution to course directors and staff administration ensuring accuracy and maintaining the highest level of confidentiality in accordance with parameters established by each course.• Performed high level of support by serving as Testing Services representative, non-voting member of Student Accessibility Support Center (SASC), represent testing services to curriculum, staff and faculty meetings involving exam administration, data, and report management to better support the curriculum needs and student success.• Evaluated training and development needs, managed exam and staff schedules, as well as coaching and guiding direct reports on day-to-day operations and procedures of exam specifics and testing deployment.

Deploy operations related to online testing, scheduling, score report generation and test administration.

Provides assistance with test administration. Serves as proctor for virtual and on-campus exams. Provides support to the entire assessment staff in Academic Services.

Plans and directs the day-to-day operations of the office.