Jo Ann G. Email & Phone Number

United States

United States

▪ Promoted into Coach Manager role to supervise eight Accountability Coaches, assigning workload, monitoring performance, and providing mentorship and feedback. ▪ Write weekly reports on coaches’ response times and review coach transcripts to ensure Key Performance Indicators (KPI) are met.▪ Co-lead weekly meetings, focusing predominantly on client coaching successes and challenges.▪ As Lead Coach, manage a caseload of 200-300 coaching clients, providing text-based coaching support for presenting issues including, time management, organization, procrastination, executive functioning, anxiety, and stress.

▪ Supported members with Attention-Deficit Hyperactivity Disorder (ADHD), through in-app chat platform, coaching a caseload of 300-400 clients.▪ Recommended relevant in-app resources to all Inflow client members to support them with their unique presenting concerns.▪ Suggested improvements to the overall Inflow app, leveraging personal experiences with the app and client feedback.

▪ Recruited by leadership to conduct comprehensive reviews of Inflow blog articles and social media content, meticulously analyzing for sensitivity, misspellings, and incorrect information; promptly collaborated with Editing staff to rectify any identified errors.▪ Continuously met or exceeded strict deadlines for article review.

New York City Metropolitan Area

▪ Earned promotion to train and lead new coaches on coach-related features within the Relish app, as well as Intercom, Slack, Google Suite, and Calendly.▪ Supervised and guided all coaches, reviewing their transcripts (including messages and session notes) and providing them with feedback. ▪ Partnered in developing company policies and procedures, leveraging counseling psychology and ethics training and experience.▪ Maintained a caseload of 100-200 clients, providing coaching on relationship-related issues such as conflict and communication.

Greater New York City Area

▪ Provided coaching for clients on relationship needs and concerns via in-app messaging on the Relish app.▪ Assigned clients readings of relevant articles from the Relish library to meet their specific needs and addressed reading-related questions.▪ Provided virtual couple’s coaching sessions via Google meet.▪ Maintained a caseload of 100-200 clients.

Lakewood, New Jersey, United States

▪ Conducted intake assessments, individual therapy, and crisis intervention for students, maintaining a caseload of approximately 30 clients.▪ Trained and consulted for several campus departments, including Residence Life, Educational Opportunity Fund, Campus Safety, and Dean of Students.▪ Maintained accurate documentation, including compiling data for various reports.▪ Directed redesign of Counseling Center website.▪ Launched, maintained, and provided training and support for the Titanium Schedule database.

Galloway, New Jersey, United States

▪ Directed daily clinical services, wrote monthly and annual statistical reports for the entire Wellness Center, and developed the Policy and Procedures Manual for Counseling Services.▪ Managed the Wellness Center’s web-based and hard-copy resources including web pages, marketing publications, and maintenance and training for the Titanium Schedule database.▪ Provided intake assessments, individual therapy, outreach, and crisis intervention to the campus community.▪ Served as the counselor liaison to the Educational Opportunity Fund program, providing direct services, outreach, consultation, and support.▪ Contributed data to the Center for Collegiate Mental Health Study on a monthly basis.

Doctor Of Education (Edd), Counseling Psychology

Certificate Of Advanced Graduate Study, Counseling Psychology

Master Of Arts (M.A.), Psychological Counseling

Bachelor Of Arts (B.A.), Psychology