João Ribeiro Email & Phone Number

Coimbra, Portugal

The Head of Customer Success is responsible for establishing and maintaining a connection between all company departments and the CS managers, ensuring great communication flow and organized tracking of all customer-related activities while monitoring and steering resources effectively.My responsibilities include leading and coaching the team to effectively onboard and guide the customers throughout the entire customer journey, ensuring every customer is successfully getting value from the product and, consequently, driving increased customer satisfaction and advocacy (expansion and referrals) and direct support to key accounts and specific markets. Main achievements: customer journey (user academy) and customer portal implementations.

Coimbra, Portugal

The Onboarding team manager is responsible for establishing and maintaining a connection between the Onboarding department and the remaining company, successfully onboarding new customers.My responsibilities included guaranteeing the team was successfully onboarding the customers by ensuring the customers were deriving the most success from their experience and implementation of the product, achieving their desired outcomes.Main achievement: increased POCs conversion rate in consecutive years.Projects implemented in several countries throughout Europe, Asia, America and Australia.

Coimbra E Região, Portugal

The Automotive Project Manager is primarily responsible for managing the Stratio customers' projects, which requires strong automotive mechanical knowledge and the capability to ensure the internal resources to guarantee customer satisfaction.Main tasks:- pre-sales support with my automotive and product expertise;- projects’ technical requirements, timelines and KPIs definition with each customer;- communicating with various internal departments to ensure requirements feasibility;- Manage the continuous communication flow with customers during the project through face-to-face meetings or conference calls;- technical support.Projects implemented across Europe in different languages.

Coimbra E Região, Portugal

Mainly focused on the vehicles’ data analysis by using my know-how to understand and interpret automotive data.Automotive data research related to faults' root cause to gather solid labels to develop new fault detection features. Development of new mechanisms to detect and notify of potential failures.

Coimbra E Região, Portugal

Phisec Formula Student team member

Mestrado Em Engenharia Mecânica

Licenciatura Em Engenheira Mecânica