Joao Bolson Email & Phone Number

Hawthorne, California, United States

Working with the Professional Services and Security teams to bring the best solutions to our clients.

Greater Los Angeles Area

Greater Los Angeles Area

Hired as a full-time IT Cconsultant to manage and maintain a multiple Customers’s environment, ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.Key Contributions:• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.• Partner with clients, advising them how to use information technology in order to meet their business objectives.• Work to improve the structure and efficiency of IT systems in various organizations.

Hollywood, California

Hired as an IT Administrator to help restructure the company’s IT environment.Key Contributions:• Reorganize and update inventory of all devices.• Setup computer naming policy for Mac and Windows computers• Document procedures• Collect mac addresses to create DHCP rules• Fix DNS entries• Add Mac computers to the Domain• Build inventory list and keep it up to date• Setup new users in Active Directory, Exchange server and intranet• Deploy antivirus remotely to Windows and Mac computers