Joao Bolson Email & Phone Number

Hawthorne, California, United States

Working with the Professional Services and Security teams to bring the best solutions to our clients.

Greater Los Angeles Area

Greater Los Angeles Area

• Hired as a full-time IT Cconsultant to manage and maintain a multiple Customers’s environment, ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability.
• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
• Partner with clients, advising them how to use information technology in order to meet their business objectives.
• Work to improve the structure and efficiency of IT systems in various organizations.

Hollywood, California

• Hired as an IT Administrator to help restructure the company’s IT environment.Key Contributions:
• Reorganize and update inventory of all devices.
• Setup computer naming policy for Mac and Windows computers
• Document procedures
• Collect mac addresses to create DHCP rules
• Fix DNS entries