Joao Ortega Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

Sao Paulo, Brazil

Principais atividades:• Back-end: Java 8+, Spring Boot, RestAPI• Front-end: Angular, Javascript, HTML, CSS• Database: SQL, MySQL, PostgreSQL• Versionamento: Git• Containers: Docker• Métodos ágeis: Kanban e Scrum

Sao Paulo

Main activities:• Customer and financial management• Weekly meeting with staff• Marketing planning• Stakeholders negotiation• Government regulation analysis and adjustments

Sao Paulo, Brazil

Main activities:• Citizens direct service and orientation• Follow up of citizens and city counselors requests• Printed and digital graphic production for events and presentations• Social media management (Facebook, Instagram and YouTube Channel)• Site development (Wordpress) and emails replyThe most challenging part of this job was to deal with a very sensitive audience. It required a lot of well-planned texts to post any content and reply to every citizens comments. The high responsability level of this job greatly improved my communication skills as there were no complaints or issues caused or related to the job done by me.

Sao Paulo, Brazil

Main activities:• Document localization, device test and bug report• Briefing to agencies for advertising content• Sales tracking and adjustment of sales channels to improve results• Weekly meetings with Nextel and Motorola teams to prepare lauchings• Results presentation to Nextel board• Customer service complaints handlingMy arrival increased the technical approach and customer oriented decisions of Marketing team because I used to clearly understand what influenced customer satisfaction. This led to more accurate marketing activities of smartphone team.

Sao Paulo, Brazil

Main activities:• Bilingual team management• Technical information provided to the marketing area• KPI monitoring (FCR, NSAT, TMO, TMA, ABS)• Results presentation to Nextel Customer Service ManagerMobile phones and 3G were starting to gain market and most people didn’t know how to set the internet up on the recently launched smartphones. We trained the team to provide a high-quality customer experience while teaching them how to handle the new equipment. Nextel’s technical support satisfaction rate raised from 74% to 93% in 2009 and 98% in 2010.

Sao Paulo, Brazil

Main activities:• Team management• Creation of motivational campaigns for the entire CS Operation• KPI monitoring (FCR, NSAT, TMO, TMA, ABS)• Metrics report and presentation to Microsoft boardAfter two years leading one team I got promoted to lead three simultaneous teams responsible for providing information to Microsoft resellers, developers and academic partners. I also used to write and update technical content for the operation Knowledge Base.

São Paulo, Brasil

Atividades principais:• Prospecção e venda de consultoria de comunicação• Atendimento e planejamento de comunicação para pequenos negócios• Desenvolvimento de sites usando PHP, HTML, CSS, e banco de dados MySQL• Otimização de SEO para ferramentas de busca• Design e produção de catálogos, folders e flyers

Degree, Marketing And Advertising

Graduate, Public Administration

Introdução à políticas públicas para desenvolver projetos de impacto social, legislação pública, planejamento focado na resolução de.