Joao Tendeiro Email & Phone Number

Albufeira, Pt

Lisboa E Região, Portugal

- Management, maintenance and monitoring multivendor networks ( Routers, Wireless Lan Controllers, firewalls, switches, AP´s)- Incident/problem resolution- Document the network changes- Multivendor enviroment ( Cisco routers, Cisco switch´s, Huawei routers, Huawei switch´s, Cisco WLC, Alcatel switch´s)

Faro E Região, Portugal

- Keep in good working condition, and repair when required, all computer hardware and software programs; as needed for the business operation of the hotel.- Maintain all administrative support (Administration, Accounting, Concierge, Food and beverage, Fun Center, Gift shop, Housekeeping, Human Resources, Maintenance, and Purchasing) computer systems, functional and operational at all times.- Effectively and efficiently troubleshoot diverse type of office equipment and telephones (printers, , copiers etc- Perform configuration and troubleshooting in relation to New Hotel software system platform for managing hotel PMS , front office , Point of Sale (POS) , Stock Food & Beverage- Manage computer systems ,installation and operation of system-level software modules, upgrades, and system patches.- MS Windows XP/Vista/7/2003/2008/2010 support to end users.- Evaluate, and formulate recommendations for the resolution of problems- Perform networking configuration and troubleshooting in Switches and Routers - Perform VLAN configuration and management. - Perform network equipments instalation and configuration- Maintain all guest internet access operational at all times. (Ubiquity AP's)- Perform duties, during peak season, beyond the scheduled work week and provide on-call support as needed.- 24/7 on call standby service

Lisbon, Galp Headquarters, Portugal

Galp Energia SGPS, S.A. is a Portuguese oil company engaged in the exploration, production, refining and distribution of oil, petroleum products and natural gas.Working in a specialist network team of 6 professionals, we manage Galp WAN network and provide support to the LAN network . The total park installed is aprox. 1000 remote sites (Fuel Stations) and aprox. 300 sites (Offices) connected to the core network located in Lisbon.My main duties were:- Troubleshoot network issues supported by Cisco routers 8XX, 18XX, 29XX, 7XXX. - Troubleshoot network issues supported by Teldat routers Atlas 150, Teldat 250, Teldat VLE , Teldat C1+L, Teldat V (VDSL2/ADSL);- Perform helpdesk assistance to users;- Perform hardware troubleshooting;- Troubleshoot network connectivity between LAN network and POS´s (fuel stations)- IOS upgrades;- Switching Troubleshoot - Hewlet Packard - Manage inventory and critical spares;- Perform IOS based Firewall configuration- Elaborate KPI report presented monthly to the customer GALP. ( aprox: 1000 tickets/monthly) . task includes : route cause correction, grammar correction, SLA calculation, priority.- Study and testing new CPE configuration for implementing and improve network performance on-site during migration/improving processes.- Coordinate implementations on-site performed by field team, assuring contracted SLA´s- Manage network incidents, changes and alarmistic using platform : CA Spectrum & CA Service Desk& reports CA Desk eHealth, assuring contracted SLA´s.- Report and troubleshoot circuit issues to the field team ( GPON, xDSL, ADSL, VSAT, ETH, 3G, 4G, ISDN)- 24/7 on call standby service- Verify and troubleshoot network traffic using Scrutinizer (Netflow)- Keeping all documentation (including LAN/WAN drawings and equipment lists) accurate and up to date.- Vendor and 3rd Party support and escalations;- Maintain technical documentation on network changes;

Lisbon, Carnide Offices

Working in a technical enviroment, and coordinating the field teams we were responsible for implementations on-site as well as incidents . It was our duty to deploy, configure, troubleshoot and keep up to date network topology Visio drawings. - Deploying, configuring, maintaining and monitoring active data networks;- Field team coordination;- Network Implementation;- Network Troubleshooting;- Deploying, configuring, maintaining and monitoring active data networks;- SLA’s monitoring and control;- Create, maintain and update network documentation- Field team coordinationEquipments : Cisco Routers , Cisco PIX/ASA Firewall, Cisco Access Points, Cisco L3 and L2 switches, Teldat Routers, HP Switches, Technicolor Routers, Thomson Routers, Draytek Routers.Access Technologies : GPON, ADSL/xDSL,3G, ISDN,WIFI, HDSL VDSL,FTTH/FTTORouting protocols: RIP, BGP, EIGRPNetwork Protocols : TCP/IP, Frame Relay, IPSec, FTP, SNMP, UDP, SMTP, SSH, POP3, IMAP, NTP, DHCP, HTTP, RADIUS, TACACS+

Faro E Região, Portugal

Planeamento,desenho e implementação de soluçoes de networking multimarca.- Cisco (routers,switch´s,PIX/ASA,alguma experiencia em equipamentos wireless cisco)- Router,Switch´s multimarca(SMC, Vigor Draytek,Juniper ,etc).- Nortel layer 3 switch´s 8600, 1624 e switch´s layer 2.Suporte técnico a soluçoes de operadores de telecomunicações tais como PTPrime,ARTelecom,Vodafone,e prestadores de serviços tais como Nextiraone

Lisboa E Região, Portugal

2 level

Faro E Região, Portugal

Position job being exercised in the touristic southern region of Portugal where the Hotels and Hospitality is the core business.- Instalation and configuration of Backbone Systems (Core L3 switches and L2 access switches) with fiber interconnection and local points in Cat.6 (includes VLAN configuration, Trunking, spanning- tree, etc) .- Configure and troubleshoot networks based in multibrand routers and access points ( Cisco, Vigor Draytek, TP Link, Motorola )- Study and implemention of Hotels WiFi network. Includes site survey coverage using EKAHAU software, Access Point instalation and configuration. - On site tests with customer to assure IP connectivity between Micros POS, Fidellio.- Router instalation integrating voice ( SIP, H323) and data to connect multiple remote sites ( IP over Frame Relay, xDSL, Ethernet )- Cisco Firewall PIX / ASA configuration of Lan2Lan and client-to-server VPN tunnels ( IPSec, L2TP, PPTP) aswell as VPN client based Microsoft Windows XP/7 VPN´s connections.- Implemention of several cabling infrastructure based on fiber interconnection and local points in Cat.6- Involved in planning, implementation and technical support of several WAN network topologies (frame relay, X.25 and xDSL) and LAN projects.- WI-FI and Access control - Nonius.