Jack Fagundo Email & Phone Number

United States

San Jose, Ca, Us

Lead PMO initiatives across PayPal Inc. as an independent contractor under JFagundo Consulting Services. Steer client programs on leading practices focused on Vulnerability and Configuration Management across infrastructure services and application sustainment. Accountable for tracking of all program deliverables, stakeholder responsibility, partnering with the business on remediation and acting as escalation point to PayPal's leadership.Additionally, led delivery for enterprise clients under managed services agreements, data center transformation and IT operations. Drive infrastructure modernization, cloud and AI initiatives. Plan system refresh and deploy globally across business lines and enterprise shared services. Provide strategic advisory and leading practices.

Mountain View, Ca, Us

As a Leading Advisor at Google, I managed an extensive portfolio of territories, driving both the pre-sales and delivery phases of cloud services. My strategic oversight of a sales pipeline valued at over $30M was instrumental in achieving a 25% increase in cloud service consumption and a 15% year-over-year revenue growth.Key Responsibilities & Achievements:Cloud Sales & Delivery: Orchestrated strategic collaborations with senior decision-makers to align Google Cloud services with key business objectives, contributing to increased customer adoption and revenue growth.Engagement & Implementation: Spearheaded discovery workshops to validate engagement requirements, providing expert guidance on the deployment, implementation, and integration of Google Cloud products. Demonstrated capabilities through proof-of-concept presentations, driving deal closures and contract signings.Process Improvement & Customer Experience: Identified and implemented opportunities for process optimization and customer experience enhancements, collaborating with cross-functional teams to reduce customer attrition and increase project delivery efficiency by 30%.Enterprise Solutions: Led the delivery of complex enterprise-level implementations, ensuring seamless transitions from sales to delivery with over an 80% success rate in program execution. Successfully translated business requirements into scalable technical solutions.Expertise in AI & Infrastructure: Played a pivotal role as a Google AI Ambassador, advising on Generative AI programs and Large Language Models (LLM). Recognized in Google’s Champion Program for Infrastructure and Data Center solutions, demonstrating a commitment to driving technological innovation.

Miami, Florida, Us

As a Technology Strategist and Consulting Adviser, I collaborate with industry leaders and service integrators to deliver end-to-end technology solutions tailored to the needs of small to mid-sized clients. My focus is on leading transformative initiatives that drive cost reduction, service optimization, and the smooth transition to third-party outsourcing and data center exits.Key Responsibilities & Achievements:IT Operations & Vendor Management: Conduct comprehensive evaluations of IT operations to identify improvement opportunities, forge new vendor relationships, and establish robust support agreements that align with business objectives.Emerging Technologies & Innovation: Champion the adoption of emerging technologies and innovative tools, defining clear operating models across business lines to enhance customer service and eliminate operational inefficiencies.Executive Collaboration & Strategic Planning: Work closely with C-suite and executive leadership to develop forward-looking technology roadmaps and budgetary frameworks that support multi-year business growth plans. Offer CTO as a Service functions, contributing as a board member to multiple organizations and guiding strategic cloud migrations from legacy systems.Service Delivery & Decision-Making: Accountable for the strategic direction and delivery of services, with decision-making authority over client environments for new service implementations. Spearhead the development of PMO standards, incorporating ITIL and AGILE methodologies, and manage project planning, resource allocation, and the implementation of Project Portfolio Management (PPM) tools.Cybersecurity & Cost Optimization: Enhance cybersecurity postures, optimize IT expenditures, and develop RFPs and bid proposals to secure new services, driving business expansion and outsourcing efforts.

Paris, France, Fr

Oversaw a $245 million portfolio with full P&L responsibility, playing a crucial role in expanding services across digital technologies, cloud, DevOps, and IT business transformation. Worked closely with sales teams during RFP and SOW negotiations, strategically renegotiating service contracts, resulting in an additional $120 million in revenue.Key Responsibilities & Achievements:Financial & Resource Management: Directed a $50 million technology budget and led 500 cross-functional resources across global operations, significantly enhancing IT service operations and program governance for Carnival Corporation’s 10 global brands under a managed outsourcing agreement.Global IT Leadership: Managed end-to-end global infrastructure, data centers, end-user computing, service desk, cybersecurity, network operations, and PMO for both shoreside and shipboard operations. Improved delivery and performance visibility by 35% and achieved $6 million in operational efficiencies by aligning technology services with automation and cloud advancements.Cloud Migration & Data Center Consolidation: Spearheaded data center rationalization and service upgrades, driving a $15 million savings through cloud migration, modernization efforts, and data center consolidation.

Cork, Ireland, Ie

Led the global development and implementation of an integrated, enterprise-wide Business Technology PMO, supporting the complex merger and acquisition activities of Tyco and Johnson Controls within the retail and security sectors. This role encompassed building strong internal and external partnerships, driving strategic planning for IT delivery, and ensuring technology solutions were effectively communicated and aligned with overarching business objectives.Key Responsibilities & Achievements:PMO & IT Governance: Spearheaded the direction of the PMO, defining project governance, and developing a robust IT governance framework. Managed contractual obligations, created merger runbooks with comprehensive financial impact assessments, and ensured seamless integration of IT solutions across the enterprise.Global Outsourcing & Data Center Migration: Directed the outsourcing of key services, management of project resources, and migration of data centers across EMEA, APAC, and LATAM. Achieved an 88% reduction in event resolution times, over an 80% decrease in incident hand-offs, and a 60% reduction in support costs through the implementation of an enterprise service management platform that centralized ticketing and professional services deployment.Operational Efficiency & Customer Satisfaction: Implemented a customer satisfaction survey process, resulting in a 90% improvement in customer response rates. Established formal processes and tools for managing projects in North America, standardizing project delivery across the enterprise and driving a 40% increase in productivity.

Noida, Uttar Pradesh, In

As the Delivery Head at HCL, I managed global shared service delivery and infrastructure operations for a $650 million outsourcing program supporting The Walt Disney Company across various business segments. Leading a team of over 900 global resources, I administered an annual budget of $110 million with full P&L responsibilities. My role extended to overseeing environmental sustainability initiatives across Disney’s global operations.Key Responsibilities & Achievements:Cost Management & Operational Efficiency: Realized $12 million in year-over-year operational expense savings and achieved a 25% reduction in support staff footprint through strategic service improvement and automation initiatives.Executive Leadership & Stakeholder Engagement: Acted as an executive influencer, enhancing stakeholder buy-in on innovative solutions, boosting revenue, and strengthening the overall value proposition. Successfully built consensus and shared vision across diverse business units and senior leadership.PMO Transformation & Emerging Technologies: Pioneered PMO transformation teams that delivered $25 million in operational efficiencies by planning, executing, and delivering programs focused on emerging technology concepts.Security & Compliance: Initiated a currency management program that reduced vulnerability exposure by 85%, in collaboration with Disney’s senior leadership, significantly enhancing physical security and compliance.Cloud Transition & Digital Modernization: Led a 65% increase in cloud transitions by driving application transformation and digital modernization initiatives, contributing to streamlined operations and advancing Disney’s strategic technology goals.

Austin, Texas, Us

Led the transformation of data centers and infrastructure programs, driving innovation and operational efficiency across multiple verticals within the Project Management Office (PMO). This included overseeing product development, infrastructure engineering, and operations. Implemented best practices for both private and public cloud environments and championed the adoption of SDLC and ITIL practices to enhance service management and delivery.Key Responsibilities & Achievements:Technology Transformation & Strategic IT Leadership: Advised client CIOs on data center technologies and delivery governance, spearheading technology transformations with a focus on converged infrastructure solutions. Demonstrated strategic IT leadership in both the private and public sectors by directing the integration of cutting-edge technology solutions.Cloud & Service Management: Expanded the technology portfolio to include SaaS, PaaS, and IaaS solutions, driving the adoption of cloud technologies and improving service delivery through enhanced management practices.Governance & Best Practices: Implemented SDLC and ITIL best practices across all service management processes, ensuring alignment with industry standards and improving operational efficiency.Business Development & Proposal Management: Developed tiered pricing models and scoped RFI, RFP, and SOW proposals for comprehensive technology solutions, playing a critical role in bid defense and securing new business opportunities.

Mumbai, Maharashtra, In

Led global infrastructure operations, project management, and program governance across a diverse client portfolio, managing budgets exceeding $50 million, including full P&L responsibility and financial forecasting. Played a pivotal role in defining contractual terms and developing tailored solutions during the RFP process, significantly impacting both strategic and operational project outcomes.Key Responsibilities & Achievements:Cost Reduction & Operational Efficiency: Achieved a 40% reduction in total cost of ownership by leading data center migrations, consolidations, and new developments, enhancing both operational efficiency and scalability.PMO Leadership & IT Governance: Directed the PMO, overseeing resource staffing and demand management. Made strategic decisions on solutions and IT governance, ensuring alignment between projects, business goals, and technological advancements.Advanced Technology Infrastructure Development: Managed the design and development of advanced technology infrastructure, overseeing the layout of over one million square feet of global data center space. Collaborated with stakeholders to create innovative technical solutions and blueprints that met evolving business needs.Senior Management Influence: As a key member of the senior management committee, influenced operational decisions and provided critical expertise to enhance financial revenue and margins. Evaluated solution costs to exceed ROI expectations, ensuring wise technological and operational investments for the company’s financial health and competitive stance.

Atlanta, Georgia, Us

Atlanta, Ga, Us