Jocelyn Moore Email and Phone Number

• Support government agency Project Manager, Defense Communications and Army Transmission (PM DCATS), Product Manager, Wideband Enterprise Satellite Systems (PdM WESS), Project Office Satellite Baseband Systems (PO SBS) per contractual commitment• Manage all operational duties for PO SBS • Directly support PO SBS leadership to include Project Officer and five Assistant Project Managers• Representative for PO SBS on the PdM WESS Risk Management Board; assist in development and maintenance of the PdM WESS Risk Management Standard Operating Procedure, Risk Tracking, and Business Portfolio documents• Draft award nominations for teams and individuals under PO SBS, of which every submission to-date has resulted in nominee(s) being award recipient • Coordinate Project Office-level offsite events including 30+ personnel from local and out-of-state offices• Draft, finalize, and submit Weekly Activity Reports and Staff Call Slides on behalf of PO SBS to be briefed weekly by PO SBS leadership• Maintain Execute Program Baseline (EPB) documents to show accurate progress of selet active PO SBS projects• Lead contractor for the PO SBS Project Server Implementation project; developing Microsoft Project Server repository for all PO SBS projects for more efficient tracking and monitoring of project milestones, accomplishments, risks, funding, and documents

• Create and dispatch work orders for Installation projects and Maintenance work per Service Level Agreement (SLA) contractual terms• Assist Field Coordination with assigning work to field engineers while remaining in budget for each assignment/project• Maintain professional communication with both Vital management and Project Managers as well as Vital’s customers’ Project Management and Technical Support teams • Mediate and assist in resolving escalated situations, including handing off to higher management when necessary• Complete the Submit for Pay report for all platforms utilized by Vital – approve or deny payment based on research into job status and customer approval• Understand and adhere to SLA agreements with all Vital customers to include knowledge of Cisco SmartNET SLAs and relaying those terms to customers• Work closely with all departments to ensure an efficient flow of information between the Support Desk, Field Coordination, and Project Management teams • Assist in rescheduling/planning of field dispatches to meet project scheduling expectations

• Point Of Contact for field technicians• Create and dispatch work orders for Vital customers• Create and maintain a positive relationship with Vital customers as well as field technicians• Work with Vital customers and field technicians to ensure timely arrivals and departures, while helping the field technicians to successfully complete their Scope of Work while on-site• Order parts, making sure to get the correct and required parts to the correct location in a time frame that allows the work order to be completed on time and in compliance with any standing SLAs

• Taught students safe practices through hands-on instruction of various massage modalities including: Swedish Relaxation, Hydrotherapy, and Neuromuscular techniques• Assisted Lead Instructors inside the classroom as well as with attendance, Contact Manager updating, and being a point of contact for students• Utilized Contact Manager database system to track attendance and school related communications with faculty, staff, and students• Instructor for Ethics - taught students ethical behavior in relation to massage therapy and working in a professional environment

• Worked with Project Management and Field Engineer teams to collect data and compile audit reports of microwave cell tower sites• Completed AutoCAD compound layouts and shelter floor plans, complete with accurate to-scale measurements which detailed compound and equipment layout• Completed a daily status report showing what sites/audits had been completed, including a schedule status update to show the field team’s progress towards on-time project completion• Explained any scheduling delays and proposed solutions in order to keep the project completion on schedule• Maintained a professional working relationship with Verveba Project Management as well as Alcatel-Lucent and AT&T Project Management teams• Forwarded all finished audit reports to Verveba for final analysis before being sent to Alcatel-Lucent and AT&T engineers to be used in cellular tower upgrades

• Greet clients and employees in person as well as on the phone• Set up Managers’ travel and meeting schedules, paying close attention to possible conflicts in appointments and working around such conflicts• Organize, balance, and file financial reports such as receipts of payment and reimbursement requests• Perform research for and drafted documents such as reports needed for presentations• Co-managed Payroll for all employees and contractors- Extensive knowledge in Microsoft Word, Excel, Access, and Powerpoint