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Jocelyn Chan is listed as Operational Excellence & Customer Focused Logistics & Sales Order Management Professional at Emerson, a company with 48965 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a work email signal at rockwellautomation.com and a matched LinkedIn profile for Jocelyn Chan.
Jocelyn Chan previously worked as Customer Care Manager at Emerson and Logistics & Customer Service Manager at Alfagomma Group. Jocelyn Chan holds Bachelor Of Business, Management from Rmit University.
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An operational excellence & customer focused, commercially astute, highly motivated Purchasing, Logistics & Customer Care Manager, who has a natural affinity for change and an engaging management style. Past experiences include managing end-to-end supply chain of entire company business environment; enabling efficient decision-making during business system implementation. Regularly provide creative solutions and analytical reasoning in tackling customer requirements & operational issues. Resiliently engaged and focused and adopt active listening to establish excellent employee relation delivering improved job satisfaction and retention,Greatest strengths include a genuine desire to engage, with empathy and conviction, a company’s internal and external stakeholders in all aspects of supply chain & logistics coupled with an ability to deliver operational Key Performance Indicators (KPIs) and Key Result Areas (KRAs). A third strength includes commitment to maintaining consistent and repeatable quality, contributing and leading continuous improvement initiatives, with aim to driving operational excellence and exhilarating customer experience. Core Expertise:• Drive disciplined operations processes, aligning and standardizing best practices for the end to end process of Order to Cash & Purchase to Pay across SEA• Discerning ability and experience in delivering customer satisfaction• Customer Relationship Management & Issue to Resolution• Engagement & collaborative skills with internal/external stake-holders on understanding of customers needs to better support in the pre/post sales service• In-depth knowledge of supply chain management, inventory control, purchasing & 3PL performance management• Extensive project management capabilities, contracts negotiation, strategic transformation & optimization initiatives including international transportation strategy• Well-versed in import/export process as well as ability in providing expertise in business strategy
Listed skills include Management, Warehousing, Production Planning, Inventory Management, and 5 others.
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A career timeline built from the work history available for this profile.
Singapore, Singapore
Leading the Customer Care team for order fulfilment & issues to resolutions. Responsible for ensuring customer orders are executed, delivered, and billed timely to meet customer requirements. Setting and maintaining the team’s Key Performance Measurements and developing measurable reports and tools
Set objectives and lead the Customer Service, Shipping, Planning & Warehouse teams; accountable for the overall operations at the Distribution Center that serves the entire customers of Alfagomma globally. Aspire towards providing superb customer experience, quote to order, order management & fulfillment, Inventory Planning, Inventory Management, Physical.
Singapore
Subsequent to the merger of the Customer Care with Logistics function, assumed the enlarged role of Logistics & Customer Care Manager. Beside the existing Logistics function portfolio, the added responsibility to manage the Customer Care Function in Southeast Asia. Expanded challenge is to lead a combined team who are accountable for strategic customer.
Singapore
Responsible for leading a team of Logistics Supervisors/officers in the region to support the supply chain and order fulfillment process to meet customer expected delivery date. Formulate and implement RA policies and procedures to provide total quality customer satisfaction. Coordinate & manage the team for the Logistics function such as PO to suppliers.
Responsible for leading the Logistics team in Malaysia and Thailand to support the business with an annual revenue of US$50 million. The activities include supply chain, purchasing, transport, import/export, warehousing & distribution.
Led the Logistics Department covering customers’ order processing, procurement of products, import products from various countries and clear products via Malaysia customs with the appropriate tariff code. Ensure smooth shipment of goods to customers with compliance to the Letter of Credit terms and conditions. Close monitoring of customers’ credit limit.
Other employees you can reach at emerson.com. View company contacts for 48965 employees →
Feiting Long
Colleague at Emerson
Chengdu, Sichuan, China, China
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JB
Judit Bajor
Colleague at Emerson
Hungary, Hungary
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HG
Hemangi Gokhale
Colleague at Emerson
Pune, Maharashtra, India, India
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SK
Siddharth Kharde
Colleague at Emerson
Pune, Maharashtra, India, India
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DD
Diane Dailey
Colleague at Emerson
New Kensington, Pennsylvania, United States, United States
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VS
Virendra Surve
Colleague at Emerson
Pune, Maharashtra, India, India
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PL
Patrick Leclercq
Colleague at Emerson
Welkenraedt, Walloon Region, Belgium, Belgium
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BB
Begsy Broche Leon
Colleague at Emerson
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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JG
Jacek Gasiorowski
Colleague at Emerson
Warsaw, Mazowieckie, Poland, Poland
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AC
Anagha Chiplunkar
Colleague at Emerson
Pune, Maharashtra, India, India
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Quick answers generated from the profile data available on this page.
Jocelyn Chan works for Emerson.
Jocelyn Chan is listed as Operational Excellence & Customer Focused Logistics & Sales Order Management Professional at Emerson.
AeroLeads has found 1 work email signal at @rockwellautomation.com for Jocelyn Chan at Emerson.
Jocelyn Chan is based in Singapore, Singapore, Singapore while working with Emerson.
Jocelyn Chan has worked for Emerson, Alfagomma Group, and Rockwell Automation.
Jocelyn Chan's colleagues at Emerson include Feiting Long, Judit Bajor, Hemangi Gokhale, Siddharth Kharde, and Diane Dailey.
You can use AeroLeads to view verified contact signals for Jocelyn Chan at Emerson, including work email, phone, and LinkedIn data when available.
Jocelyn Chan holds Bachelor Of Business, Management from Rmit University.
Jocelyn Chan is listed with skills including Management, Warehousing, Production Planning, Inventory Management, Supply Chain Management, Supply Chain Optimization, Office Administration, and Change Management.
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