Technical Specialist
Current
Jun 2024 - Present
AeroLeads people directory · profile
Jocelyn Fierros Email & Phone Number
💻 Computer Information Systems @GSU
at
QGenda
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
💻 Computer Information Systems @GSU
Location
Atlanta Metropolitan Area, United States
Company size
Who is Jocelyn Fierros? Overview
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Quick answer
Jocelyn Fierros is listed as 💻 Computer Information Systems @GSU at QGenda, a with 338 employees, based in Atlanta Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Jocelyn Fierros.
Jocelyn Fierros previously worked as Technical Specialist at Qgenda and IT Business Operations intern at Norfolk Southern. Jocelyn Fierros holds Bachelor'S Degree, Computer And Information Sciences, General, Senior from Georgia State University - J. Mack Robinson College Of Business.
Company email context
Email format at QGenda
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QGenda
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Profile bio
About Jocelyn Fierros
Hello LinkedIn community! 👋 I'm Jocy, a dedicated Bachelor of Business Administration candidate majoring in Computer Information Systems at Georgia State University. Excited about the dynamic intersection of technology and business, my academic journey focuses on Data Analytics.💡 Key Highlights:🌐 Experienced Remote Coding Instructor Assistant with Kode With Klossy.💼 Business and Operations Analyst Intern at Catalyte.io, specializing in data visualization and SEO implementation.🌸 Entrepreneur behind Your ATL Flower Girl, crafting memorable floral arrangements.💻 Proficient in Microsoft Applications, SQL, Python, HTML, CSS, JavaScript, R, Tableau, and more.🎓 Currently exploring the endless possibilities of technology at Georgia State University's ITT Collaborations Team.🌟 Passion Beyond Tech:As Alpha Omicron Pi's former Philanthropy Chair, I've orchestrated impactful community events, demonstrating my commitment to giving back. Eager to contribute my skills and enthusiasm to a dynamic team. Let's connect and explore how we can innovate together!#DataAnalytics #TechEnthusiast #Studentpreneur #OpenToOpportunities
Listed skills include Python, R (Programming Language, Information Technology Planning, Computer Information Systems, and 3 others.
Current workplace
Jocelyn Fierros's current company
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Qgenda
5 roles
Jocelyn Fierros work experience
A career timeline built from the work history available for this profile.
It Business Operations Intern
Approved software requests using ServiceNow, ensuring compliance with licensing policies and proper authorization. Managed a comprehensive software inventory in the Adobe Admin portal, including tracking license information and conducting audits to optimize software usage, leading to a license harvesting project that reclaimed 40% of Adobe licenses for cost redistribution or savings. Assisted in a major cost-saving Project by identifying and disconnecting 377 redundant POTS lines. Oversaw the disconnection process through the Bruin portal, ensuring accurate tracking and reporting. Directed the communication strategy for the LoopUp decommissioning project, notifying users via email about the transition to Microsoft Teams. Analyzed historical data to identify active users, ensuring effective communication. This resulted in substantial cost savings by decommissioning underutilized accounts. Collaborated with the team to track project progress and coordinate tasks in Jira, ensuring alignment and communication for IT business operations projects.
Jan 2024 - Apr 2024
Student Assistant
Managed incident tickets in ServiceNow, providing prompt and effective responses to reported IT issues. Addressed customer issues with Microsoft Office 365 and Cisco platforms, resolving system performance anomalies through troubleshooting, testing, and debugging. Assisted in email server management by creating non-person accounts, removing accounts of former employees, and allocating licenses to authorized users. Created and revised documentation for troubleshooting and general IT support, ensuring clarity and consistency. Supported day-to-day operations and administration of the IT infrastructure, helping maintain system reliability and performance.
May 2023 - Mar 2024
Business And Operations Analyst Intern
Developed a Tableau dashboard to visualize attrition data, highlighting issues in customer retention and providing valuable insights for business decisions. Optimized WordPress SEO, improving blog visibility and traffic through targeted tags and categories.
Jun 2022 - Aug 2022
Facilitator
Taught over 400 young women in STEM the languages of HTML, CSS, and JavaScript through code-alongs and project managing in order to help produce a final website project for demo day. Managed project development for scholar websites through debugging, providing feedback, and assisting in the creation of advanced JavaScript-driven websites.
Apr 2020 - Aug 2021
Team & coworkers
Colleagues at QGenda
Other employees you can reach at qgenda.com. View company contacts for 338 employees →
BG
Bryce Gfroerer
Colleague at QgendaAtlanta, Georgia, United States
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ZS
Zachary Snyder
Colleague at QgendaAtlanta, Georgia, United States
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DC
Dustin Cooke
Colleague at QgendaAtlanta, Georgia, United States
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HS
Hunter Smith, M.Ed
Colleague at QgendaAtlanta Metropolitan Area, United States
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RK
Rachel Keselman
Colleague at QgendaAtlanta, Georgia, United States
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RC
Reid Carter
Colleague at QgendaAtlanta, Georgia, United States
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AH
Aniketh Hongalgi
Colleague at QgendaAtlanta Metropolitan Area, United States
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TS
Travis Slagle
Colleague at QgendaIndianapolis, Indiana, United States
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TS
Trevor Slack
Colleague at QgendaAtlanta Metropolitan Area, United States
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SC
Schuyler Conover
Colleague at QgendaGreater Burlington Area, United States
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Bryce Gfroerer
Colleague at QgendaAtlanta, Georgia, United States
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ZS
Zachary Snyder
Colleague at QgendaAtlanta, Georgia, United States
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DC
Dustin Cooke
Colleague at QgendaAtlanta, Georgia, United States
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HS
Hunter Smith, M.Ed
Colleague at QgendaAtlanta Metropolitan Area, United States
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RK
Rachel Keselman
Colleague at QgendaAtlanta, Georgia, United States
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RC
Reid Carter
Colleague at QgendaAtlanta, Georgia, United States
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AH
Aniketh Hongalgi
Colleague at QgendaAtlanta Metropolitan Area, United States
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TS
Travis Slagle
Colleague at QgendaIndianapolis, Indiana, United States
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TS
Trevor Slack
Colleague at QgendaAtlanta Metropolitan Area, United States
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SC
Schuyler Conover
Colleague at QgendaGreater Burlington Area, United States
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5 education records
Jocelyn Fierros education
Bachelor'S Degree, Computer And Information Sciences, General, Senior
Education record
Computer Science
Kode With Klossy
Computer Science
High School Diploma
FAQ
Frequently asked questions about Jocelyn Fierros
Quick answers generated from the profile data available on this page.
What company does Jocelyn Fierros work for?
Jocelyn Fierros works for QGenda.
What is Jocelyn Fierros's role at QGenda?
Jocelyn Fierros is listed as 💻 Computer Information Systems @GSU at QGenda.
Where is Jocelyn Fierros based?
Jocelyn Fierros is based in Atlanta Metropolitan Area, United States while working with QGenda.
What companies has Jocelyn Fierros worked for?
Jocelyn Fierros has worked for Qgenda, Norfolk Southern, Georgia State University, Catalyte, and Kode With Klossy.
Who are Jocelyn Fierros's colleagues at QGenda?
Jocelyn Fierros's colleagues at QGenda include Bryce Gfroerer, Zachary Snyder, Dustin Cooke, Hunter Smith, M.Ed, and Rachel Keselman.
How can I contact Jocelyn Fierros?
You can use AeroLeads to view verified contact signals for Jocelyn Fierros at QGenda, including work email, phone, and LinkedIn data when available.
What schools did Jocelyn Fierros attend?
Jocelyn Fierros holds Bachelor'S Degree, Computer And Information Sciences, General, Senior from Georgia State University - J. Mack Robinson College Of Business.
What skills is Jocelyn Fierros known for?
Jocelyn Fierros is listed with skills including Python, R (Programming Language, Information Technology Planning, Computer Information Systems, Javascript, Cascading Style Sheets, and Html.
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