Jocelyn Green, Mba, Mpm Email & Phone Number

Washington, District Of Columbia, Us

Chicago, Illinois, Us

- Promotes resolution of ADA and LOA matters through a collaborative approach while maintaining consistency in the application of the resolution.- Serves as a liaison with the home office benefits and HR teams for matters involving ADA and LOA.- Manages a significant case load involving ADA/FMLA/LOA, driving inquiries to resolution in a timely fashion; escalates more serious inquiries with a sense of urgency- Provides consulting around routine performance management issues. Helps managers differentiate between performance and behavioral issues. Provides counsel on how to deal with time and attendance and leave management issues; write effective disciplinary actions, and; provide clearly written objectives and performance evaluations.- Refers supervisors and team leads to appropriate training classes and consulting available on a wide range of management, leadership and teambuilding interventions through the DeVry Leadership Center.- Provides excellent customer service demonstrating timely follow up and a sense of urgency.- Ensures appropriate case details are documented in the case management system.- Effectively de-escalates issues. Mediates the resolution of colleague complaints.- Escalates more complex issues to the Practice Leader for consultation.- Educates managers regarding the spirit and intent of laws, regulations and organization policy.- Remains current in applicable state and federal employment law.

Chicago, Illinois, Us

● Subject Matter Expert (SME) of the Learning Management System (LMS) through creation of training documentation, managing reporting functions and providing support/training to other users throughout the organization● Performs all general administrative duties associated with the LMS system; such as vendor management, loading courses, managing enrollment process, monitoring class sizes, developing class rosters, overseeing LMS mailbox and handling all customer/client inquiries● Implemented new LMS system completed March 2015. Responsible for all testing, documentation and communication with vendor on requirements and go live support for all colleagues across institutions● Administers the Talent Review Process via deployment of materials to users; track and analyze data elements during the process and prepare reports and dashboards for senior HR leadership● Handles issues regarding other related HR technical systems, which may include an engagement site, other survey sites, or other portals that provide HR related data● Creates and runs reports in all HR systems; adept at conversion and analysis in excel and CSV● Addresses data quality issues in all HR systems; identifying and correcting data issues such as personnel records and data file feeds● Develops scorecards for critical HR functional initiatives on a quarterly basis in areas such as institution utilization and consulting engagement feedback results for senior leadership

Tinley Park, Il, Us

● Deliver system-based and job-function training courses to new and existing employees● Extensive Insurance knowledge, experience in SPi Healthcare’s reimbursement process and expert knowledge in Epic / GE Centricity● Create/update training courses to reflect upgrades within billing systems or changes to policies/procedures within departments● Work with management to assess the needs of each functional area and make training-related recommendations for individual departments● Provides recommendations for delivery format, development tool set, course design, feedback and post-training evaluation of training projects● Creates professional documentation, both for use as in-class material, as well as reference material to be used in action ● Develops and conducts evaluations for all classes delivered and generates specifications for revisions based on feedback collected● Develops performance measures which may consist of achievement tests, simulation scenarios, or checklists for observation of performance.

Tinley Park, Il, Us

● Uses ADP Workforce Now for hires, movement, and terminations of employees.● Maintains personnel files and file documents to ensure 100% compliance with applicable state/federal laws● Performs personnel and document process audits quarterly● Assist employees with questions regarding company policies and procedures● Manage semi-annual performance evaluation and goal setting process for all employees via deployment of goal setting and evaluations in SumTotal performance management system ● Work with management regarding employee relations issues such as performance, conduct, and leave of absence and provide timely solutions consulting with appropriate business resources● Conducts New Hire Orientation program weekly. ● Updates orientation materials for benefits to coordinate with the employees’ orientation dates● Coordinates annual benefit enrollment meetings between 3 office locations and webinar meetings for remote employees● Assist with completion of annual open enrollment for benefit elections● Provide employees with leave of absence information, including FMLA, STD, Worker’s Compensation, and other company leave policies)● Updates and maintains OSHA log and required filings● Ensure data integrity of users within the SumTotal LMS● Update Company Organizational Charts and seating charts for 3 Chicago offices

Chicago, Il, Us

● Primary business contact for 30+ FMLA clients responsible for client operations and satisfaction● Consistently provided excellent customer service to accounts as well as represented client needs and goals within the organization to ensure quality● Built relationships with my client’s human resource departments and managers to provide assistance with any internal conflicts● Provided FML training for my client’s employees and managers as needed● Worked with FMLA representatives and specialists to provide excellent customer service to the clients ● Provided FMLA and State leave training to internal FMLA representatives and specialists

Chicago, Il, Us

Telephonically assists our customers' employees in the efficient and accurate tracking of their FMLA benefits via phone and e-mailApply concepts and rules as mandated by appropriate state and federal guidelines for FMLA absences and absences under other company leaves in coordination with client policiesConsult with employees and managers regarding absence issuesEstablish and maintain strong relationships with client human resource departments, disability vendors, and individual employees as needed Partner with other FMLA representatives and specialists to respond to client needs

Master'S Degree, Project Management

Masters, Business Administration

Bachelors, English, Speech Communication