Jochen Honig Email & Phone Number

Munich, By, De

Munich, Bavaria

- Communicate with customers via ticket, chat & telephone and address the specific circumstances in order to solve their problems as quickly as possible and treat them empathetically in high pressure situations- Independently troubleshoot and solve unknown technical problems in an innovative IT environment- Specialization in CDN, DNS, load balancing, SSL (for SaaS) and performance issues- Usage of command line tools, such as dig, cURL, traceroute, MTR, as well as ClickHouse to debug issues

Karlsruhe Area, Germany

- Provide expert helpdesk support and feasibility studies to Sensor Sales Engineers for the Cognex Sensor and ID Products family, as well as the Cognex/Webscan Barcode Verification Products- Manage and handle all possible platforms used and supported by our products, including Host machines (e.g. PC, Stand-alone), Operating systems (Win7-10), Industrial protocols and other related areas- Identify technical problems, duplicate them and provide adequate solution on both Hardware and Software issues in the shortest timeframe- Escalate bug-related issues to Corporate Product Engineering

Karlsruhe Area, Germany

- Conducting technical product trainings and presentations for the Cognex In-Sight & DataMan product range throughout Europe- Developing client-specific product trainings- Assisting in planning, organizing and conducting of training projects- Updating and customizing of global training materials- Providing feasibility studies to Sales Engineers for the In-Sight and DataMan Products family

Karlsruhe Area, Germany

- IT-services at the university datacenter for employees of the KIT, as well as students

Karlsruhe Area, Germany

Learning about and assisting with mandatory vehicle inspections, observing expert witnesses creating engine failure reports as well as accident damage reports