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Joe O'Connor is listed as Principal Technical Curriculum Developer at Pegasystems, a company with 5714 employees, based in Westford, Massachusetts, United States. AeroLeads shows a work email signal at pega.com and a matched LinkedIn profile for Joe O'Connor.
Joe O'Connor previously worked as Senior Curriculum Developer at Pegasystems and Principal Technical Writer at Rsa Security.
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Course developer and technical writer with experience creating clear, concise training, help and guides for business user, system administrator, and programmer audiences.Projects include training for the Pega application platform and documentation for identity management, secure file transfer, file transfer APIs, web applications, network monitoring, and a software development environment.Expertise in course and curriculum development, including developing scenarios, writing scripts, creating demos and “hands-on” exercises.Expertise in technical documentation processes, including structured writing and single source delivery of help, guides, and web content.In-depth knowledge of publishing tools and web technologies. Completed a front-end developer certificate (HTML, CSS, JavaScript).Experience with UX techniques including usability testing, heuristic review, writing text for user interface.
Listed skills include Agile Methodologies, Scrum, Technical Communication, Software Development, and 10 others.
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A career timeline built from the work history available for this profile.
Working with Applications Enablement to develop “hands-on” training for Customer Service and Sales Automation applications.Develop scenario-based demos and challenges to train business application developers.
Cambridge, MA
Working with Pega Platform and applications teams on new releases of product.
Bedford, MA
Lead writer for enterprise identity management product.Restructured a large documentation set from PDF-based delivery to topic-based help hosted on an online community. Coordinated with product management and customer support to restructure content based on administrator, security officer, and business user personas.
Lexington, MA
Lead writer and manager for secure file transfer products.Researched, designed, and developed help systems, guides, web site content, and product graphics.Created task-based, topic-based content for managing secure file transfer. Monitored feedback from customers, technical support, sales and marketing to further develop product information.Managed content.
Augusta, Georgia Area
Built a writing team and publishing processes to support more than 10 software products.Initiated a pilot project which led to adoption of usability testing for all Ipswitch products. Worked with external usability lab to create personas and scenarios, and run tests on prototypes.Established the Information Development team as a resource for developing.
Augusta, Georgia Area
Established the documentation group within the Research and Development organization. Started with two writers and grew the group to five writers as each of the product areas grew.As a "hands-on" manager, spent 60% of time writing help systems, user interface messaging, and release notes.Responsible for hiring, performance reviews, and training of.
Lexington, MA
Developed help, guides, and web content for first several releases of a network monitoring tool, FTP client and server, and mail server. Created documentation plans and managed project schedules.
As a writer for an in-house documentation consulting group, worked on products in the development tools and networking divisions.Researched product details, developed outlines and schedules for help systems and printed guides. Researched user tasks, wrote help and guide content, developed graphics, and managed content reviews.
Other employees you can reach at pega.com. View company contacts for 5714 employees →
Sowjanya Challa
Colleague at Pegasystems
Hyderabad, Telangana, India, India
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AA
Amit Agrawal
Colleague at Pegasystems
London, England, United Kingdom, United Kingdom
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RK
Ranzzith Kumar Gudiseva
Colleague at Pegasystems
Hyderabad, Telangana, India, India
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MD
Maruti Devi Nelluri
Colleague at Pegasystems
Hyderabad, Telangana, India, India
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RT
Rick T
Colleague at Pegasystems
Brisbane City, Queensland, Australia, Australia
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VV
Vicky Volis
Colleague at Pegasystems
Australia, Australia
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AL
Annaa Lindskin
Colleague at Pegasystems
Philippines, Philippines
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RJ
Rajat Jain
Colleague at Pegasystems
Hyderabad, Telangana, India, India
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KG
Kamal Gupta
Colleague at Pegasystems
Los Angeles, California, United States, United States
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FU
Fabio Urso
Colleague at Pegasystems
Amsterdam, North Holland, Netherlands, Netherlands
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Quick answers generated from the profile data available on this page.
Joe O'Connor works for Pegasystems.
Joe O'Connor is listed as Principal Technical Curriculum Developer at Pegasystems.
AeroLeads has found 2 work email signals at @pega.com for Joe O'Connor at Pegasystems.
Joe O'Connor is based in Westford, Massachusetts, United States while working with Pegasystems.
Joe O'Connor has worked for Pegasystems, Rsa Security, Ipswitch, Inc., Ipswitch, Inc, and Ipswitch.
Joe O'Connor's colleagues at Pegasystems include Sowjanya Challa, Amit Agrawal, Ranzzith Kumar Gudiseva, Maruti Devi Nelluri, and Rick T.
You can use AeroLeads to view verified contact signals for Joe O'Connor at Pegasystems, including work email, phone, and LinkedIn data when available.
Joe O'Connor is listed with skills including Agile Methodologies, Scrum, Technical Communication, Software Development, Enterprise Software, Saas, Technical Documentation, and Management.
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